Restaurant General Manager

Concord, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

HSA option

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Paid Time Off

Paid holidays

Free Meals

Employee Referral Program

Opportunities to Advance

bonus potential

Job Description

Zaxbys is a renowned fast-casual restaurant chain that has built a reputation for delivering not just great food, but also memorable experiences for its guests. Established as a place where people come to enjoy delicious meals and have fun with friends and family, Zaxbys stands out for its unique culture and commitment to quality. The company’s core values revolve around creating a positive environment both for its customers and its team members, making it more than just a dining destination. Zaxbys prides itself on being an indescribably great place to work, where employees are valued and empowered to grow and succeed.

As Zaxbys expands, it is seeking an experienced General Manager to join its team. This role is pivotal in ensuring the smooth daily operations of the restaurant, fostering a positive team culture, and driving sales growth. The General Manager will take on leadership responsibilities that include developing and mentoring team members, managing staffing and scheduling, overseeing cost management, and maintaining high standards of guest experience. The role requires a dynamic individual who can act as a role model and leader for the team, consistently upholding the brand standards that define Zaxbys. The General Manager will also be responsible for implementing company action plans, improving operational systems, and ensuring compliance with all relevant laws and company policies. This position typically demands a flexible schedule, including work during nights, weekends, and holidays, reflecting the nature of the restaurant industry. In return for dedication and leadership, Zaxbys offers competitive pay, quarterly bonus potential of up to 24% of annual salary, free meals, paid time off, and paid holidays. Additionally, there are opportunities for professional advancement within the company.

The General Manager will complete required training programs such as the Zaxbys General Manager Development Plan and Operations Excellence Capstone Class, and obtain food safety and manager certifications. The role also involves maintaining neat, accurate records, conducting performance reviews, and addressing guest and team member concerns promptly and respectfully. Safety compliance is paramount, and the General Manager will ensure that all staff adhere to safety guidelines and procedures. This position requires significant leadership and organizational skills, a focus on maintaining high team morale, and the ability to develop strong community relationships to drive sales. Zaxbys provides a supportive work environment that emphasizes mentoring and professional growth, making it a rewarding career opportunity for individuals passionate about restaurant management and team leadership.

Job Requirements

Must be 21 years of age or older
Must have a valid driver's license, vehicle insurance, and reliable transportation
Open availability and the ability to work a minimum of 5 days and 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check and motor vehicle report
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
Required minimum education: High school diploma or equivalent and some college preferred
3-5 years management experience required
Restaurant management experience preferred

Job Qualifications

High school diploma or equivalent
Some college preferred
3-5 years management experience
Restaurant management experience preferred
Leadership qualities
Organizational skills
Ability to interact cooperatively with others

Job Duties

Complete all training requirements including Zaxbys General Manager Development Plan and Operations Excellence Capstone Class
Obtain food safety certification and manager certification
Ensure that the restaurant delivers great experiences to guests
Maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
Ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
Ensure effective work schedules are created timely and appropriately to drive sales and control labor costs
Plan and delegate shift assignments including communicating expectations and adjusting as needed
Ensure service, product quality, and cleanliness standards are consistently upheld
Create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team
Manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
Strive to increase sales by building community relationships and providing outstanding product and service
Control costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Complete performance reviews for crew members and assist with performance reviews for managers
Maintain compliance with Zaxbys Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures
Utilize management tools and keep neat, accurate, and current records
Review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience
Handle and report guest and team member complaints, concerns, injuries timely and in a friendly and respectful manner
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Escalate concerns to your supervisor when appropriate
All other duties necessary to ensure restaurant operations function properly