Restaurant General Manager

Augusta, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

HSA Option Available

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Paid Time Off

Paid holidays

Free Meals

Employee Referral Program

Opportunities to Advance

bonus potential

Job Description

Zaxbys is a dynamic and rapidly growing restaurant chain known for its delicious chicken fingers, wings, and signature sauces. Founded with a vision to offer more than just food, Zaxbys creates an inviting atmosphere where guests can enjoy quality meals while spending time with family and friends. With a strong commitment to providing excellent customer service and a fun dining experience, Zaxbys has become a favorite destination in communities across the country. The company values its team members highly, fostering a positive work environment that encourages growth, collaboration, and recognition. Zaxbys is continually expanding, offering ample opportunities for career advancement and personal development within the hospitality industry. The restaurant is dedicated to upholding brand standards consistently to maintain a high level of customer satisfaction and operational excellence.

The General Manager position at Zaxbys is a crucial leadership role responsible for overseeing the daily operations of the restaurant. This includes managing staffing, developing and mentoring team members, driving sales growth, controlling costs, and ensuring an outstanding guest experience. The General Manager serves as a role model and example for the team, cultivating a positive culture and high team morale. They are tasked with executing company goals and objectives through strategic planning and effective communication. This leadership position requires a hands-on approach to managing the restaurant, including scheduling, quality control, safety compliance, and community engagement. General Managers also complete essential training programs such as the Zaxbys General Manager Development Plan, Operations Excellence Capstone Class, and food safety certifications. The role offers competitive pay and bonus potential up to 24% of annual salary, along with numerous benefits such as medical, dental, and vision insurance, short-term and long-term disability coverage, employer-paid life insurance, and a 401(k) plan with employer match. With paid time off, holidays, free meals, and opportunities to advance, Zaxbys provides a supportive and rewarding work environment for passionate leaders in the restaurant industry.

Job Requirements

Must be 21 years of age or older
must have a valid driver's license, vehicle insurance, and reliable transportation
open availability and ability to work a minimum of 5 days and 48 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check and motor vehicle report
must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
required minimum education: high school diploma or equivalent and some college preferred
3-5 years management experience required
restaurant management experience preferred

Job Qualifications

Must be 21 years of age or older
must have a valid driver's license, vehicle insurance, and reliable transportation
open availability and ability to work a minimum of 5 days and 48 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check and motor vehicle report
possess leadership qualities, organizational skills, and ability to interact cooperatively with others
required minimum education: high school diploma or equivalent and some college preferred
3-5 years management experience required
restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys General Manager Development Plan and Operations Excellence Capstone Class
obtain food safety certification and manager certification
ensure that the restaurant delivers great experiences to guests
maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
create effective work schedules timely and appropriately to drive sales and control labor costs
plan and delegate shift assignments including communicating expectations and adjusting as needed
ensure service, product quality, and cleanliness standards are consistently upheld
create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team
manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
increase sales by building community relationships and providing outstanding product and service
control costs and losses by maintaining operational standards and ensuring compliance with Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
complete performance reviews for crew members and assist with performance reviews for managers
maintain compliance with federal, state, and local laws, guidelines, policies, and procedures
utilize management tools and keep neat, accurate, and current records
review performance metrics daily and develop action plans to improve profitability, sales, and guest experience
handle and report guest and team member complaints, concerns, and injuries timely and respectfully
maintain an attitude of flexibility to perform beyond the parameters of the position
ensure the team works safely and follows safety guidelines and procedures
escalate concerns to supervisors when appropriate
perform all other duties necessary to ensure restaurant operations function properly