Restaurant General Manager

The Edgewater is a premier hospitality establishment located in Madison, Wisconsin, renowned for its exceptional dining and lodging experiences. The flagship restaurant, The Statehouse, along with Augie's Tavern and the hotel's In-Room Dining service, collectively offer a signature Madison dining experience that blends upscale sophistication with an approachable atmosphere. Positioned advantageously with some of the best views of Lake Mendota from downtown Madison, The Edgewater features ingredient-driven, approachable modern American cuisine that appeals to a diverse clientele, including both locals and visitors who seek quality food and memorable service in a scenic setting.

This esteemed venue is part of a larger hotel and hospitality framework that prioritizes guest satisfaction, culinary excellence, and operational efficiency. The Edgewater's commitment to delivering top-tier food and beverage service is reflected in its leadership roles, which focus on training, guiding, and managing a dedicated team to maintain high standards. The atmosphere is designed to be inviting while ensuring guests experience attentive and personalized service that upholds the establishment's reputation for quality.

The Statehouse General Manager position is a pivotal leadership role at The Edgewater, responsible for overseeing the overall success of the flagship restaurant, Augie's Tavern, and the hotel's In-Room Dining operations. This role demands a strong focus on exceeding guest expectations through excellent food and beverage service, guiding staff, and closely monitoring operational performance. By fostering a culture of teamwork, collaboration, and support, the General Manager ensures the smooth functioning of the outlets and enhances the overall guest experience.

Key responsibilities include managing daily operations, maintaining service quality, conducting pre-shift meetings to enhance communication, and developing processes that streamline guest seating and service time. The General Manager also plays an active role in menu development, cocktail and wine list programming, and financial oversight—conducting regular productivity reviews to optimize cost control and profitability.

An essential component of the role is guest engagement, ensuring repeat customers feel recognized and valued. Safety and compliance are paramount, including adherence to liquor liability laws and emergency procedures. The GM is also tasked with staffing management such as recruiting, scheduling, coaching, and disciplinary actions with support from Human Resources. This position requires proficiency in restaurant operations technology, such as Micros software, and the ability to manage equipment upkeep and inventory controls.

The role is demanding and dynamic, requiring flexibility in schedule, including nights, weekends, and holidays. With an emphasis on detailed attention, interpersonal skills, and customer service excellence, the General Manager will lead by example, motivating staff and upholding The Edgewater’s high standards. This position offers the opportunity to be at the forefront of an iconic Madison hospitality operation, driving success and enhancing the dining experiences of all guests.