Restaurant General Manager

Border Cafe is a well-established casual dining restaurant chain serving the Northeast for over 35 years. With five thriving locations, Border Cafe has built a reputation on consistent food quality, strong service standards, and a vibrant team culture that takes pride in every aspect of execution. Known for its high-volume operations, the company focuses on delivering a superior dining experience through attention to detail, efficient management, and staff development. As a leader in casual dining, Border Cafe combines a welcoming atmosphere with a commitment to excellence that resonates with both employees and customers alike.

The General Manager role at Border Cafe is a full-time, in-person position located in Saugus, MA. Offering a competitive salary range of $100,000 to $125,000 per year, this position is ideal for dynamic leaders who thrive in fast-paced environments. The role is designed for experienced operational leaders who possess hands-on expertise in casual dining, preferably at the General Manager or Senior Manager level. The General Manager will oversee both front-of-house (FOH) and back-of-house (BOH) operations to maintain the highest standards in food quality, service, and facility management.

In addition to managing day-to-day restaurant operations, the General Manager will be responsible for recruiting, developing, and retaining talented hourly and management staff. They will play a pivotal role in coaching and leading the team to drive performance, maintaining a strong leadership pipeline by identifying and grooming future leaders early. Managing the restaurant's profit and loss (P&L) and driving profitability through effective operational strategies are also key responsibilities. This leadership role demands a results-driven individual who is assertive, highly competitive, and values organizational structure and attention to detail.

The General Manager at Border Cafe will enjoy a comprehensive benefits package that includes group health, dental, and vision insurance, paid time off, and paid training opportunities. Additional perks include a monthly cell phone reimbursement of up to $100, a car allowance of $750 per month after six months of employment and successful completion of required management proficiencies, and a referral program. This compensation structure also includes an exciting company profit-sharing program that rewards the overall performance of the team, making this role highly lucrative for capable leaders committed to excellence.

Joining Border Cafe means becoming part of a respected company with deep roots in the region's dining scene. The company culture is grounded in teamwork, integrity, and mutual respect, creating an environment where employees are empowered to succeed and grow. The General Manager position represents a unique opportunity to influence the success of multiple locations by delivering outstanding customer experiences and fostering a motivated team. Candidates should be prepared for a challenging yet rewarding role that combines operational leadership with strategic financial management, all aimed at elevating the Border Cafe brand to even greater heights.