Restaurant General Manager

Border Cafe is a well-established casual dining restaurant chain that has proudly served the Northeast for over 35 years. With five thriving locations, Border Cafe is recognized for its high-volume, consistent food quality, and strong service standards. The company prides itself on fostering a team culture dedicated to exceptional execution and customer satisfaction. As a reputable player in the casual dining industry, Border Cafe has built a solid reputation for delivering an enjoyable dining experience, combining hearty menu offerings with attentive service in welcoming environments for families and guests. Border Cafe’s success is anchored in its commitment to quality and operational excellence, and it is continuously seeking passionate leaders to join its dynamic team.

The role of General Manager at Border Cafe is a full-time position based in Saugus, MA, offering an annual salary ranging from $100,000 to $125,000. This role is ideal for experienced operational leaders who thrive in fast-paced, high-volume dining environments and who have a natural aptitude for leading teams. The General Manager is responsible for overseeing all aspects of the restaurant's daily operations, including both front-of-house and back-of-house activities. Key responsibilities include ensuring consistent adherence to established food quality, service, and facility standards, recruiting and developing talent, and maintaining profitability through effective management of the restaurant's financial performance. The General Manager plays a pivotal role in building a strong leadership pipeline by coaching and mentoring future leaders, fostering a culture of continuous improvement, and driving team performance. In addition to a competitive base salary, the compensation package includes a company profit-sharing program tied to team performance, reflecting Border Cafe’s commitment to rewarding leadership excellence and operational success.

This role demands a proven operational leader with hands-on experience at the General Manager or Senior Manager level in casual dining. The ideal candidate will exhibit a deep passion for quality and service and have the ability to manage multiple priorities in a dynamic work environment. Competitive spirit, assertiveness, and results-driven focus are essential personality traits that align with Border Cafe’s operational philosophy. Candidates must value structure and be detail-oriented to consistently meet and exceed performance goals. Additional benefits include group health, dental, and vision insurance, paid time off, paid training opportunities, a monthly cell phone reimbursement, and a car allowance after six months of employment upon meeting management proficiency standards. The position requires in-person attendance at the Saugus location and candidates must reliably commute or be willing to relocate prior to starting work. This opportunity offers a chance to lead a successful restaurant operation with a well-established brand dedicated to quality and team development, making it an exciting career move for ambitious hospitality professionals.