Job Overview
Employment Type
Full-time
Compensation
Salary
Range $68,723.20 - $88,441.60
Work Schedule
Flexible
Benefits
weekly pay
performance bonuses
meal discounts
Corporate discounts
Medical insurance
Dental Insurance
Vision Insurance
Employer Paid Life Insurance
Employer paid disability insurance
401k plan with company match
Paid Time Off
Paid parental leave
Employee assistance program
Pre-tax commuter benefits
flexible spending accounts
Dependent care accounts
Development and growth opportunities
Job Description
Shake Shack is a leading player in the hospitality industry, renowned for its commitment to quality food, exceptional customer service, and community engagement. Founded by Danny Meyer as a humble hot dog cart in New York City's Madison Square Park, Shake Shack has grown into a celebrated global brand rooted in fine dining principles and a strong dedication to giving back to the community. Today, Shake Shack continues to innovate and expand while maintaining the core values that have driven its success - a focus on doing the right thing for its employees, customers, and neighborhoods it serves.
As one of the fastest-growing hospitality companies, Shake Shack offers an inclusive and fun atmosphere where team members, referred to as the #ShackFam, are empowered through hands-on mentorship, comprehensive training, and opportunities for professional growth. The company culture promotes collaboration, creativity, and excellence in hospitality, supporting every individual to bring their full self to work and contribute meaningful ideas. Shake Shack is proud to offer competitive salaries, diverse benefits, and a workplace that values diversity, equity, and inclusion.
The role of Restaurant General Manager at Shake Shack is a highly dynamic and impactful position that commands leadership, operational expertise, and a passion for hospitality excellence. The General Manager leads the restaurant team to deliver top-tier dining experiences while driving the business's financial performance and community presence. This position requires managing all aspects of restaurant operations including inventory, quality control, safety protocols, budgeting, payroll, and scheduling. The General Manager coaches and develops team members to foster a motivated and skilled workforce that embraces the company’s mission to stand for something good.
This leadership role demands a proactive approach to meeting and exceeding financial goals, maintaining compliance with health and safety standards, and implementing company policies effectively. The successful candidate will be adept at creating a positive, fast-paced work environment that balances operational efficiency with outstanding guest service. Managing local marketing efforts and community engagement events further complements the General Manager’s responsibilities, enhancing Shake Shack's brand visibility and customer loyalty.
Financially, the position offers a competitive salary range from $68,723.20 to $88,441.60 annually, reflecting the level of responsibility and impact expected. The General Manager benefits from access to comprehensive health insurance packages, paid time off, and retirement savings programs, alongside unique perks such as performance bonuses, meal discounts, and travel discounts. This role is ideal for motivated leaders with a track record in managing high-volume restaurants, expertise in financial and operational management, and a genuine commitment to exceptional hospitality standards. Joining Shake Shack means becoming part of a vibrant community dedicated to personal growth, shared success, and meaningful contributions to the neighborhoods they serve.
As one of the fastest-growing hospitality companies, Shake Shack offers an inclusive and fun atmosphere where team members, referred to as the #ShackFam, are empowered through hands-on mentorship, comprehensive training, and opportunities for professional growth. The company culture promotes collaboration, creativity, and excellence in hospitality, supporting every individual to bring their full self to work and contribute meaningful ideas. Shake Shack is proud to offer competitive salaries, diverse benefits, and a workplace that values diversity, equity, and inclusion.
The role of Restaurant General Manager at Shake Shack is a highly dynamic and impactful position that commands leadership, operational expertise, and a passion for hospitality excellence. The General Manager leads the restaurant team to deliver top-tier dining experiences while driving the business's financial performance and community presence. This position requires managing all aspects of restaurant operations including inventory, quality control, safety protocols, budgeting, payroll, and scheduling. The General Manager coaches and develops team members to foster a motivated and skilled workforce that embraces the company’s mission to stand for something good.
This leadership role demands a proactive approach to meeting and exceeding financial goals, maintaining compliance with health and safety standards, and implementing company policies effectively. The successful candidate will be adept at creating a positive, fast-paced work environment that balances operational efficiency with outstanding guest service. Managing local marketing efforts and community engagement events further complements the General Manager’s responsibilities, enhancing Shake Shack's brand visibility and customer loyalty.
Financially, the position offers a competitive salary range from $68,723.20 to $88,441.60 annually, reflecting the level of responsibility and impact expected. The General Manager benefits from access to comprehensive health insurance packages, paid time off, and retirement savings programs, alongside unique perks such as performance bonuses, meal discounts, and travel discounts. This role is ideal for motivated leaders with a track record in managing high-volume restaurants, expertise in financial and operational management, and a genuine commitment to exceptional hospitality standards. Joining Shake Shack means becoming part of a vibrant community dedicated to personal growth, shared success, and meaningful contributions to the neighborhoods they serve.
Job Requirements
- Minimum 3 years of restaurant general management experience
- Working knowledge of restaurant operations including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
- Ability to train others on operations
- Strong leadership and coaching skills
- Familiarity with financial management and P&L responsibilities
- Food handler certification preferred
- Availability to work flexible hours
Job Qualifications
- Minimum 3 years of restaurant general management experience in a high volume, fast-paced environment
- Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
- Ability to learn and train others on all aspects of the Shack operations
- Demonstrated ability to champion hospitality and motivate team members
- Strong leadership skills with a focus on coaching and achieving excellence
- Knowledgeable in all financial aspects of business operations
- Minimum 3 years of P&L responsibilities
- Food handler certification, preferred
- Willingness to work flexible hours
Job Duties
- Lead, coach and develop team members
- Manage inventory, quality, and safety protocols
- Meet and exceed financial and profitability goals by managing budget
- Maintain top-notch standards of excellence and hospitality
- Drive sales and profits while developing people
- Implement company policies, procedures, and strategies to promote effective local and state health and safety code compliance
- Manage payroll and scheduling
- Promote the brand in the local community through word-of-mouth and restaurant events
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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