Restaurant General Manager

Philadelphia, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

401(k)

employee discount

Health Insurance

Job Description

Turks Head Wines is a renowned California wine-focused tasting room located in the vibrant heart of West Chester, Pennsylvania. Dedicated to delivering a unique blend of food, wine, and hospitality, we cater to wine enthusiasts and casual visitors alike in an inviting and lively atmosphere. Our establishment combines the charm of a wine tasting room with the sophistication of a restaurant and the versatility of an event space, creating a dynamic hospitality venue that stands out in the local scene. At Turks Head Wines, we pride ourselves on our commitment to quality, professionalism, and an exceptional guest experience, making us a beloved destination for West Chester residents and visitors from surrounding areas. We put great emphasis on fostering a welcoming environment where guests can enjoy fine California wines paired expertly with our carefully curated food offerings. Our restaurant and tasting room serve as both a community hub and a destination for special occasions, holding a special place in the West Chester hospitality landscape.

We are currently seeking a driven, hospitality-focused General Manager to oversee and lead the daily operations of our tasting room, restaurant, and event space in West Chester. This full-time position offers a competitive salary, paid time off, and comprehensive benefits along with growth opportunities within our organization. The role demands a hands-on leader who combines a passion for hospitality with the operational savvy required to maintain high standards and profitability. The successful candidate will be responsible for ensuring exceptional guest experiences while managing staff performance, operational workflows, and financial outcomes. As General Manager, you will be expected to balance the warmth and personal touch of hospitality with the discipline of cost control, labor management, and compliance with cleanliness and safety standards.

The General Manager will oversee all aspects of front-of-house service, guest relations, dining room flow, reservations, and table management. You will manage scheduling, labor control, inventory, ordering, vendor communication, and the financial integrity of the day-to-day operations, including cash handling and financial reconciliation. Supporting clear communication across ownership, management, front-of-house, and back-of-house teams is critical, as is the ability to address guest concerns promptly and professionally. Staff training, coaching, and development in service excellence, menu and wine knowledge, and operational procedures will be under your direction, ensuring the team consistently delivers a polished, friendly, and knowledgeable service experience.

Beyond daily management, this role involves collaborating closely with ownership to drive initiatives that improve operational efficiency, guest satisfaction, revenue growth, and team performance. The General Manager will be instrumental in implementing seasonal menu changes, special programming, private events, and other revenue-building efforts that align with the Turks Head Wines brand and business goals. This position is ideal for an organized, proactive leader who thrives in a hospitality environment characterized by high standards and fast-paced service, and who is motivated by opportunities to make a tangible impact on business success and team culture.

Job Requirements

high school diploma or equivalent
previous experience in restaurant or hospitality management
strong organizational and multitasking skills
ability to work under pressure in a fast-paced environment
excellent interpersonal and communication skills
proficiency with scheduling and inventory management systems
availability to work flexible hours including evenings, weekends, and holidays

Job Qualifications

restaurant, tasting room, or hospitality management experience
leadership skills with ability to lead by example and bring a positive, professional presence to the floor
strong understanding of service standards, guest experience, labor control, and operational systems
excellent communication skills to interact with staff, ownership, vendors, and guests
ability to manage people, solve problems, and make real-time decisions during service
proactive approach to improving systems, increasing revenue, and strengthening the guest experience
interest in wine, food, hospitality, and creating memorable guest experiences

Job Duties

lead daily restaurant and tasting room operations with professionalism and accountability
set clear expectations for staff and hold the team accountable to service, cleanliness, and performance standards
oversee front-of-house service, guest experience, dining room flow, reservations, and table management
support communication between ownership, management, front-of-house, back-of-house, and events
handle guest concerns and service recovery with confidence and hospitality
manage scheduling, labor control, staffing levels, call-outs, and shift adjustments
support inventory, ordering, vendor communication, and cost management
ensure proper cash handling, deposits, comps, voids, discounts, and closing procedures
maintain high standards for cleanliness, organization, facility upkeep, and overall presentation
train, coach, and develop staff on service standards, menu knowledge, wine knowledge, policies, and daily procedures
support menu changes, seasonal offerings, private events, special programming, and revenue-building initiatives
work closely with ownership to improve efficiency, guest satisfaction, staff performance, and profitability