Restaurant General Manager

Neenah, WI, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Team member swim days

Daily use of hotel fitness center

discounted hotel stays

Discounted meals at Batley's Grill & Bar

Aflac Supplemental Insurance

Paid Time Off

401k retirement account

Health insurance plans

Job Description

Batley's Grill & Bar is a well-established restaurant located in Neenah, Wisconsin, proudly attached to the Best Western Premier Bridgewood Resort & Conference Center. With over two decades of family ownership and operation, Batley's Grill & Bar has carved out a reputation for offering a warm and welcoming atmosphere where guests can enjoy delicious meals and expertly crafted drinks. This locally loved dining destination is dedicated to delivering exceptional guest experiences by combining high-quality food, outstanding service, and a fun, supportive environment for its staff. The establishment takes pride in balancing the comfort of a neighborhood spot with the sophistication expected from a resort-affiliated restaurant, making it a preferred choice among local residents and visitors alike.

As the General Manager of Batley's Grill & Bar, you will assume full responsibility for the leadership and success of the restaurant. This vital role requires a professional who is experienced, motivated, and passionate about the food and beverage industry. The General Manager will oversee all aspects of daily restaurant operations, including financial management, team building, and guest satisfaction initiatives. This position demands a strategic thinker and hands-on leader who leads by example and inspires others to reach their highest potential.

Your leadership will be crucial in maintaining the restaurant’s high standards, optimizing business performance, and cultivating a culture of accountability, teamwork, and exceptional hospitality. You will be responsible for recruiting, training, and developing a dynamic team while ensuring staff are well-equipped to provide consistently excellent service. Additionally, you will manage operational details such as sales, labor costs, food and beverage expenses, and compliance with company policies and industry regulations. A key part of the role involves fostering strong relationships with guests and the local community, resolving concerns promptly, and promoting the restaurant’s growth through innovative marketing and partnership strategies.

This is a full-time salaried position, with an expectation to work approximately 50 hours per week including evenings, weekends, holidays, and other peak periods. The position offers meaningful opportunities for professional growth within a family-oriented and supportive workplace culture. If you thrive in fast-paced environments and are committed to building successful teams and delivering outstanding dining experiences, Batley’s Grill & Bar welcomes your application.

Job Requirements

Minimum of three years of management experience in the food and beverage industry, with an emphasis on restaurant and bar operations
Demonstrated success achieving or exceeding revenue goals and driving financial performance
Strong understanding of food, beverage, and labor costs, with a proven track record of meeting budgeted targets
Excellent organizational skills and the ability to effectively manage a high-volume, multi-million-dollar operation
Outstanding leadership, communication, and interpersonal skills
A passion for delivering exceptional guest service
The energy, adaptability, and vision necessary to sustain and grow a successful operation in a highly competitive and ever-changing industry
The ability to recruit, motivate, develop, and retain a winning team in a fast-paced environment
Strong problem-solving and decision-making abilities with a hands-on leadership style

Job Qualifications

Minimum of three years of management experience in the food and beverage industry, with an emphasis on restaurant and bar operations
Demonstrated success achieving or exceeding revenue goals and driving financial performance
Strong understanding of food, beverage, and labor costs, with a proven track record of meeting budgeted targets
Excellent organizational skills and the ability to effectively manage a high-volume, multi-million-dollar operation
Outstanding leadership, communication, and interpersonal skills
A passion for delivering exceptional guest service
The energy, adaptability, and vision necessary to sustain and grow a successful operation in a highly competitive and ever-changing industry
The ability to recruit, motivate, develop, and retain a winning team in a fast-paced environment
Strong problem-solving and decision-making abilities with a hands-on leadership style
Experience with restaurant point-of-sale systems and inventory management systems is a plus
Experience developing marketing initiatives, community partnerships, and promotional strategies is a plus
Previous experience overseeing multiple departments or large teams is a plus

Job Duties

Oversee all aspects of restaurant operations in accordance with company policies, procedures, and service standards to maximize guest satisfaction and profitability
Assume full operational and financial responsibility for Batley's Grill & Bar
Lead, coach, and develop managers and team members while fostering a positive, team-oriented culture focused on accountability and continuous improvement
Recruit, hire, train, schedule, and evaluate team members to ensure the restaurant is appropriately staffed and positioned for success
Provide hands-on leadership by working alongside the team to train staff, address guest needs, and model expected behaviors and service standards
Monitor financial performance, including sales, labor costs, food costs, beverage costs, and controllable expenses, while identifying opportunities to improve profitability
Develop and implement strategies to increase revenue, drive traffic, and enhance the guest experience
Maintain a visible presence in the dining room, build relationships with guests, and promptly resolve concerns to ensure exceptional service
Ensure compliance with all company policies, health and sanitation standards, liquor regulations, and applicable employment laws
Collaborate with other departments to support special events, promotions, and initiatives that contribute to the success of the overall property