Restaurant General Manager

Sweetgreen is a prominent national restaurant brand committed to fostering healthier communities by offering real, fresh food that connects people to authentic, flavorful meals rooted in relationships with farmers and local communities. Established in 2007, Sweetgreen has transformed the concept of fast food by emphasizing high-quality ingredients, sustainability, and a mission to create positive impacts at both the local and national levels. As Sweetgreen continues to expand, it remains steadfast in developing its people, both within its restaurants and at its support centers, aiming to cultivate a workforce that is passionate about health, community, and exceptional service. Joining Sweetgreen means becoming part of a transformative movement that brings together food, people, and purpose in a meaningful way.

The role of the Head Coach (General Manager) at Sweetgreen is a pivotal leadership position focused on inspiring, managing, and mentoring store teams to excel in operational excellence and deliver outstanding guest experiences. Head Coaches act as the strategic leaders and mentors for their stores, balancing the dynamics of people management, operational performance, and business growth. By leveraging data-driven insights, they drive profitability while ensuring every aspect of quality, safety, and customer satisfaction meets the high standards Sweetgreen is known for. The Head Coach is responsible for fostering an inclusive and supportive culture where team members can thrive and grow. This role demands a leader adept in using technology for optimizing operations, managing costs, and building effective business strategies.

Head Coaches lead the entire employee lifecycle, cultivating a culture of trust, transparency, and inclusion while coaching and developing talent to ensure a strong and diverse pipeline of future leaders. Managing food safety, cleanliness, and equipment maintenance is a core responsibility, alongside addressing facility and supply challenges with a team safety-first mindset. The role also involves enhancing the customer experience by maintaining clean, hospitable, and brand-aligned environments and acting promptly on guest feedback and business metrics to inform decision-making. Financial acumen is essential, as Head Coaches must analyze business reports, control costs, and create schedules that align with sales goals and profitability targets.

Operational excellence is further maintained through proficient use of systems, processes, and technology to guarantee smooth daily operations. Head Coaches also fulfill all duties associated with the Assistant Coach role, encompassing responsibilities from Shift Leader, Kitchen Lead, and Team Member roles, ensuring comprehensive knowledge and experience across the store’s functions. This full-scope leadership role demands a combination of hands-on management skills, strategic thinking, and a passion for fostering healthy, engaged teams and communities. The employment type includes a competitive base salary plus 20% bonus potential, medical, dental, and vision plans, and a robust offering of benefits aimed at supporting the personal and professional growth of the Head Coach.