Restaurant General Manager

Sandy Springs, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

weekly pay

performance bonuses

Shake Shack Meal Discounts

Corporate discounts

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

401k plan

Paid Time Off

Paid parental leave

Employee assistance program

Pre-tax commuter benefits

flexible spending accounts

Dependent care accounts

development opportunities

Job Description

Shake Shack is a renowned hospitality brand that began its journey as a humble hot dog cart in New York City's Madison Square Park. Founded by Danny Meyer, the visionary behind the Union Square Hospitality Group and the acclaimed author of "Setting the Table," Shake Shack quickly transformed from a local favorite into a global name synonymous with quality and community spirit. The brand's roots are deeply embedded in fine dining standards and community engagement, as all proceeds from the original cart supported park beautification efforts. Today, Shake Shack operates across numerous locations, offering guests high-quality food paired with exceptional hospitality. The company prides itself on fostering an inclusive, fun, and supportive work culture where every team member, or #ShackFam, is given the opportunity to grow both personally and professionally. Shake Shack stands for something good—not just through its culinary offerings but through its commitment to social responsibility and ethical business practices. This commitment extends to providing a positive work environment that champions diversity, inclusivity, and continuous learning for all employees.

The role available is for a Restaurant General Manager who will be integral in sustaining Shake Shack’s reputation for hospitality excellence and operational success. As a pivotal leader, the Restaurant General Manager will oversee all facets of the restaurant’s operations, from leading and developing the team to ensuring compliance with all health, safety, and quality standards. This leadership position demands an individual who is passionate about hospitality, motivated to drive financial performance, and dedicated to nurturing a positive, productive workplace. The General Manager will be entrusted with managing budgets, payroll, and scheduling, while also fostering a community-oriented atmosphere by promoting the brand locally. This role offers a chance to influence not only the operational aspects but also the cultural and community engagement initiatives of the restaurant. With hands-on mentorship, various training programs, and ample growth opportunities, the position is designed for professionals who aspire to excel in hospitality leadership within a fast-paced, evolving environment. Joining Shake Shack means joining a team committed to making a lasting positive impact on guests, employees, and the community alike while cultivating memorable experiences and business success.

Job Requirements

Minimum 3 years of restaurant general management experience in a high volume, fast-paced environment
working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
ability to learn and train others on all aspects of the Shack operations
demonstrated ability to champion hospitality and motivate team members
strong leadership skills with a focus on coaching and achieving excellence
knowledgeable in all financial aspects of business operations
minimum 3 years of p&L responsibilities
food handler certification, preferred
willingness to work flexible hours

Job Qualifications

Minimum 3 years of restaurant general management experience in a high volume, fast-paced environment
working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
ability to learn and train others on all aspects of the Shack operations
demonstrated ability to champion hospitality and motivate team members
strong leadership skills with a focus on coaching and achieving excellence
knowledgeable in all financial aspects of business operations
minimum 3 years of P&L responsibilities
food handler certification, preferred
willingness to work flexible hours

Job Duties

Lead, coach and develop team members
manage inventory, quality, and safety protocols
meet and exceed financial and profitability goals by managing budget
maintain top-notch standards of excellence and hospitality
drive sales and profits while developing people
implement company policies, procedures, and strategies to promote effective local and state health and safety code compliance
manage payroll and scheduling
promote the brand in the local community through word-of-mouth and restaurant events