Restaurant General Manager

Fazoli's is a well-established fast-casual Italian-American restaurant brand known for its signature hot and fresh garlic breadsticks and made-from-scratch Italian cuisine. With a strong commitment to delivering great guest service and fostering a people-first culture, Fazoli's operates numerous locations across the United States, each dedicated to enhancing the lives of guests and team members through exceptional dining experiences and community engagement. At Fazoli's, the organizational purpose centers around enhancing the lives of those they touch "one breadstick at a time." This approach captures the company’s dedication to providing not just food, but moments of joy, kindness, and connection whether through serving guests, supporting fellow associates, or contributing to the local community. The company values a welcoming atmosphere defined by smiles, a caring attitude, and genuine enthusiasm to help others, ensuring that every interaction is positive and memorable.

The role of the General Manager at Fazoli's carries the ultimate responsibility for the overall success and smooth operation of the restaurant. This leadership position requires a passion for excellence and the ability to recruit, train, and empower a high-performing team that embodies the core values of the brand. A successful General Manager leads by example, fostering a respectful and inclusive work environment where people from all walks of life are treated with dignity. In doing so, the General Manager helps ensure that great guest service is consistently delivered, maintaining Fazoli's reputation for quality and warmth.

Moreover, integrity plays a crucial role in the General Manager’s duties. Leveraging company policies, systems, and processes, the General Manager ensures that the brand is represented with the highest standards of excellence and that operations run flawlessly. Without integrity, the business cannot function effectively, making it a foundational principle at Fazoli’s. Beyond operational leadership, the General Manager is expected to demonstrate strong business acumen. Managing a million-dollar plus enterprise demands an ability to handle complex, multi-faceted challenges spanning guest service, sales growth, marketing, human resources, supply chain, administration, and facilities maintenance.

Collaboration and teamwork are vital to success in this role. Recognizing that no one can manage these diverse responsibilities alone, the General Manager cultivates a supportive team environment, emphasizing that teamwork makes the difference. The company values a competitive spirit and a relentless pursuit of excellence. While perfection may be elusive, the drive to improve each day and achieve the highest standards is never-ending. This dedication helps Fazoli's continually evolve and remain a leader in the fast-casual dining segment.

In summary, the General Manager position at Fazoli's is ideal for a dynamic leader who thrives in a fast-paced hospitality environment and aspires to grow a thriving restaurant business while creating a welcoming space for guests and associates alike. This role offers an exciting opportunity to lead a well-respected brand that values people, integrity, teamwork, and excellence, making a meaningful impact both inside and outside the restaurant.