Restaurant General Manager

Athens, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $49,100.00 - $67,800.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

HSA option

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Paid Time Off

Paid holidays

Employee Referral Program

Free Meals

bonus potential

Job Description

Zaxbys is a rapidly expanding restaurant chain known for its dedication to providing not just great food but also a fun and welcoming atmosphere for guests. Established as a place where people can enjoy time with friends and family, Zaxbys places a strong emphasis on community and customer experience. With a focus on quality service, excellent dining experiences, and a vibrant culture, Zaxbys is recognized as a leading brand in the fast-casual dining industry. The company pridefully offers career opportunities that foster growth, teamwork, and leadership, making it an attractive workplace for those passionate about hospitality and food service.

As part of Zaxbys' commitment to excellence, the role of General Manager is integral to the success and smooth operation of each restaurant location. The General Manager acts as a key leader responsible for managing daily restaurant operations, driving sales growth, maintaining team morale, controlling costs, and upholding brand standards. This position requires strong leadership, organizational skills, and a passion for delivering exceptional guest experiences. General Managers at Zaxbys play a critical role in hiring, developing, and mentoring team members to ensure the restaurant environment remains positive and customer-focused. They are responsible for executing company strategies through action plans designed to meet corporate goals and enhance profitability.

This full-time position offers competitive pay along with bonus potential paid quarterly, allowing motivated managers to increase their earnings significantly. Additional perks include free meals, paid time off, paid holidays, and a comprehensive employee referral program. These benefits reflect Zaxbys' dedication to employee satisfaction and retention. The company fosters opportunities for career advancement, making it an excellent choice for individuals looking to grow within the food service industry. With a supportive work culture and meaningful incentives, Zaxbys ensures its team members feel valued and motivated to succeed.

General Managers must complete various training programs such as the Zaxbys General Manager Development Plan and Operations Excellence Capstone Class, alongside food safety and manager certification requirements. They oversee staffing levels by recruiting and retaining talent, provide continuous team training and accountability, and manage scheduling to optimize labor costs and sales performance. Their leadership directly influences team spirit and operational excellence.

Furthermore, General Managers are tasked with maintaining high cleanliness and service quality standards, controlling costs and losses, and complying with federal, state, and local laws, as well as company policies. They actively engage with local communities to promote the brand and drive sales while maintaining safe work environments and addressing guest and employee concerns promptly and respectfully. Through daily performance metric reviews, they develop and implement action plans aimed at improving guest satisfaction, increasing sales, and maximizing profitability. Commitment to flexibility and going above and beyond typical role expectations is essential for success in this dynamic position.

Job Requirements

Must be 21 years of age or older
Must have a valid driver’s license, vehicle insurance, and reliable transportation
Open availability and ability to work a minimum of 5 days and 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check and motor vehicle report
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
Required minimum education: High school diploma or equivalent and some college preferred
3-5 years management experience required
Restaurant management experience preferred

Job Qualifications

Must be 21 years of age or older
Must have a valid driver’s license, vehicle insurance, and reliable transportation
Open availability and ability to work a minimum of 5 days and 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check and motor vehicle report
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
Required minimum education: High school diploma or equivalent and some college preferred
3-5 years management experience required
Restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys General Manager Development Plan and Operations Excellence Capstone Class
Complete food safety certification and manager certification
Ensure that the restaurant delivers great experiences to guests
Maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
Ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
Ensure effective work schedules are created timely and appropriately to drive sales and control labor costs
Plan and delegate shift assignments including communicating expectations and adjusting as needed
Ensure service, product quality, and cleanliness standards are consistently upheld
Create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team
Manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
Strive to increase sales by building community relationships and providing outstanding product and service
Control costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Complete performance reviews for crew members and assist with performance reviews for managers
Maintain compliance with Zaxbys Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures
Utilize management tools and keep neat, accurate, and current records
Review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience
Handle and report guest and team member complaints, concerns, injuries timely and in a friendly and respectful manner
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Escalate concerns to your supervisor when appropriate
Perform all other duties necessary to ensure restaurant operations function properly