Restaurant General Manager

Chicago, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $68,723.20 - $88,441.60

Work Schedule

Flexible

Benefits

weekly pay

performance bonuses

meal discounts

Corporate discounts

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

401k plan

Paid Time Off

Paid parental leave

Employee assistance program

Pre-tax commuter benefits

flexible spending accounts

Dependent care accounts

development opportunities

Job Description

Shake Shack is a renowned hospitality company that started as a humble hot dog cart in New York City’s Madison Square Park. Founded by Danny Meyer, the Founder and CEO of Union Square Hospitality Group and renowned author of "Setting the Table," Shake Shack has grown into one of the fastest-growing hospitality brands globally. The company has a strong commitment to doing the right thing, both for its teams and the communities it serves. From its inception, Shake Shack has been dedicated to crafting unforgettable guest experiences while maintaining high-quality food standards paired with exceptional hospitality. The organization values inclusivity, continuous learning, and community engagement, which fosters a positive work environment where employees are encouraged to share ideas, collaborate, and grow professionally.

The role we are offering is that of a Restaurant General Manager. This position is crucial in ensuring the smooth operation and overall success of a Shake Shack restaurant. The manager will lead, coach, and develop team members, empowering them to deliver exceptional service to guests. Managing inventory, quality, and safety protocols will be a significant part of this role, alongside meeting and exceeding financial and profitability goals by carefully managing budgets. The successful candidate will maintain top-notch standards of excellence and hospitality, implement company policies and procedures to ensure compliance with local and state health codes, and promote the Shake Shack brand within the local community.

A key aspect of the job includes managing payroll and scheduling, driving sales and profits, and actively participating in restaurant events to strengthen community relations. Shake Shack provides a fun and inclusive environment with hands-on mentorship, training, and tremendous growth potential to support career advancement. This full-time position offers competitive pay ranging from $68,723.20 to $88,441.60, performance bonuses, and an extensive benefits package including medical, dental, and vision insurance. If you are passionate about hospitality, leadership, and making a difference, joining our #ShackFam will allow you to be part of a dynamic and supportive team dedicated to standing for something good in everything we do.

Job Requirements

Minimum 3 years of restaurant general management experience in a high volume, fast-paced environment
working knowledge of restaurant operations including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
ability to learn and train others on all aspects of Shack operations
demonstrated ability to champion hospitality and motivate team members
strong leadership skills with a focus on coaching and achieving excellence
knowledgeable in all financial aspects of business operations
minimum 3 years of P&L responsibilities
food handler certification preferred
willingness to work flexible hours

Job Qualifications

Minimum 3 years of restaurant general management experience in a high volume, fast-paced environment
working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
ability to learn and train others on all aspects of Shack operations
demonstrated ability to champion hospitality and motivate team members
strong leadership skills with a focus on coaching and achieving excellence
knowledgeable in all financial aspects of business operations
minimum 3 years of P&L responsibilities
food handler certification preferred
willingness to work flexible hours

Job Duties

Lead, coach and develop team members
manage inventory, quality, and safety protocols
meet and exceed financial and profitability goals by managing budget
maintain top-notch standards of excellence and hospitality
drive sales and profits while developing people
implement company policies, procedures, and strategies to promote effective local and state health and safety code compliance
manage payroll and scheduling
promote the brand in the local community through word-of-mouth and restaurant events