Restaurant General Manager

Mauldin, SC, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

competitive pay

bonus potential

Free Meals

Paid Time Off

Paid holidays

Employee Referral Program

Opportunities to Advance

Medical insurance

HSA option

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Job Description

Zaxbys is a well-established and rapidly growing fast-casual restaurant chain known for delivering a fun dining experience centered around high-quality chicken wings, chicken fingers, sandwiches, and salads. With a strong focus on guest satisfaction and a vibrant, friendly atmosphere, Zaxbys stands out as not just a place to eat but a place to create memorable experiences with friends and family. The company prides itself on fostering a positive culture where team members can grow professionally while enjoying a supportive and engaging workplace environment.

As Zaxbys continues to expand its footprint, it is actively seeking General Managers who are passionate about leadership and motivated to drive operational excellence. This role is pivotal in shaping the restaurant's success by providing outstanding guidance and leadership to the team, sustaining high morale, and ensuring that every guest receives exceptional service. The General Manager will take the helm of daily restaurant operations, with responsibilities ranging from staffing and team development to sales growth and cost management. This position requires a dynamic leader who can uphold brand standards and foster a positive and productive workplace culture.

The role of General Manager at Zaxbys is a full-time position featuring competitive pay and bonus potential, with quarterly bonuses of up to 24% of the annual salary. The company provides robust employee benefits, including free meals, paid time off, paid holidays, and an employee referral program. Additionally, there are ample opportunities for career advancement within the organization.

The ideal candidate will be responsible for completing all necessary training such as the Zaxbys General Manager Development Plan, Operations Excellence Capstone Class, and Food Safety Certification. Key duties include managing staffing levels by sourcing, hiring, and retaining top performers, creating effective work schedules, and ensuring team members receive proper mentoring and ongoing training. The General Manager is also responsible for ensuring that the restaurant maintains high standards for service, product quality, and cleanliness.

In addition to managing day-to-day operations, the General Manager must drive sales by engaging with the local community and enhancing customer relationships. Cost control is critical, requiring strict adherence to company policies and operational guidelines. The ability to maintain compliance with federal, state, and local laws, along with company policies, is essential for this position. Performance monitoring through daily reviews of operational metrics allows the General Manager to develop action plans designed to boost profitability and improve the guest experience.

This leadership role demands flexibility, strong problem-solving skills, and a commitment to maintaining a safe and efficient work environment. General Managers are expected to manage employee and guest concerns with professionalism and respect, serve as positive role models, and escalate critical issues when necessary. Overall, the position offers a challenging yet rewarding career opportunity for individuals eager to impact a fast-paced restaurant environment significantly.

Job Requirements

Must be 21 years of age or older
must have a valid driver’s license, vehicle insurance, and reliable transportation
open availability and ability to work a minimum of 5 days and 48 hours per week
ability to work flexible schedule including days, nights, weekends, and holidays
successful completion of background check and motor vehicle report
possess leadership qualities, organizational skills, and ability to interact cooperatively
minimum education high school diploma or equivalent, some college preferred
3-5 years management experience required
restaurant management experience preferred
ability to sit, stand, and walk continuously
occasionally stoop, bend, crouch, or climb including use of ladders
frequently lift, push, pull, and carry up to 50 pounds including overhead lifting
continuous use of hands and wrists for grasping and manipulation
communicate proficiently in speech, reading, and writing
maintain effective audio-visual perception
work in environments with hot and cold temperature variations and food allergens
operate restaurant equipment safely including knives and fryers

Job Qualifications

Must be 21 years of age or older
must have valid driver’s license, vehicle insurance, and reliable transportation
open availability to work a minimum of 5 days and 48 hours per week
ability to work flexible schedule including days, nights, weekends, and holidays
leadership qualities, strong organizational skills, and ability to interact cooperatively
high school diploma or equivalent required, some college preferred
3-5 years of management experience required
restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys General Manager Development Plan and Operations Excellence Capstone Class
obtain Food Safety Certification and Manager Certification
ensure the restaurant delivers great guest experiences
manage staffing by sourcing, interviewing, hiring, retaining, and recognizing top performers
train and mentor team members while holding them accountable
create effective work schedules to drive sales and control labor costs
plan and delegate shift assignments with clear communication
uphold service, product quality, and cleanliness standards
foster positive culture and team morale through leadership and example
manage profitability by driving sales, controlling costs, and maintaining operational standards
build community relationships to increase sales
control costs and losses following company guidelines and policies
complete performance reviews for crew and assist with manager reviews
ensure compliance with all laws and company policies
keep accurate management records
review performance metrics daily and develop action plans for improvement
handle guest and team member complaints in a respectful manner
maintain flexibility beyond the position description
ensure team safety by following safety guidelines
escalate concerns to supervision when appropriate
perform all other duties necessary for restaurant operations