Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
HSA Option Available
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Employer Paid Life Insurance
401(k) with employer match
Paid Time Off
Paid holidays
Free Meals
Employee Referral Program
bonus potential
Job Description
Zaxbys is a renowned fast-casual restaurant chain that has made a significant mark in the food industry by providing not only delicious meals but also a welcoming environment where guests can have fun, spend quality time with friends, and enjoy exceptional service. Known for its vibrant culture and strong commitment to guest satisfaction, Zaxbys has become a preferred destination for those seeking great food in a lively atmosphere. The company prides itself on being more than just a place to eat; it is a place that fosters community, connection, and memorable experiences. With ongoing expansion plans, Zaxbys is continually seeking passionate individuals to join their team and contribute to the brand's growth and success.
As a General Manager at Zaxbys, you will play a pivotal role in shaping the guest and team member experience by leading the restaurant’s daily operations. This leadership position requires the ability to maintain high team morale and cultivate a positive workplace culture that motivates staff to perform at their best. Your responsibilities will encompass overseeing staffing, developing team members, driving sales growth, managing costs effectively, and ensuring the highest standards of cleanliness and service quality. This role is critical not only in meeting but exceeding Zaxbys’ brand standards and operational goals. The ideal candidate will have strong organizational and leadership skills, a passion for the restaurant industry, and a commitment to fostering a team-oriented environment.
Zaxbys offers competitive pay and attractive benefits, including bonus potential of up to 24% of annual salary paid quarterly, free meals, paid time off, paid holidays, and an employee referral program. In addition, there are numerous opportunities for career advancement within the company, making it an excellent choice for those looking to grow their career in the restaurant management field. The role requires completion of all training programs, including the Zaxbys General Manager Development Plan, Operations Excellence Capstone Class, and necessary certifications like Food Safety and Manager Certification. As General Manager, you will also be tasked with maintaining compliance with all federal, state, local, and company guidelines.
This job demands a proactive approach to operational excellence, including performance monitoring and implementing action plans to improve profitability and customer satisfaction. You will be instrumental in recruiting top talent, creating effective work schedules, mentoring and holding team members accountable, managing sales and controlling expenses, and ensuring a safe work environment. The role requires excellent communication skills, the ability to handle guest and employee concerns professionally, and adaptability to operate beyond set parameters when necessary. If you are someone who thrives in fast-paced environments, values teamwork, and is passionate about leading a restaurant to success, the General Manager position at Zaxbys is an outstanding opportunity to make an impact while advancing your professional career.
As a General Manager at Zaxbys, you will play a pivotal role in shaping the guest and team member experience by leading the restaurant’s daily operations. This leadership position requires the ability to maintain high team morale and cultivate a positive workplace culture that motivates staff to perform at their best. Your responsibilities will encompass overseeing staffing, developing team members, driving sales growth, managing costs effectively, and ensuring the highest standards of cleanliness and service quality. This role is critical not only in meeting but exceeding Zaxbys’ brand standards and operational goals. The ideal candidate will have strong organizational and leadership skills, a passion for the restaurant industry, and a commitment to fostering a team-oriented environment.
Zaxbys offers competitive pay and attractive benefits, including bonus potential of up to 24% of annual salary paid quarterly, free meals, paid time off, paid holidays, and an employee referral program. In addition, there are numerous opportunities for career advancement within the company, making it an excellent choice for those looking to grow their career in the restaurant management field. The role requires completion of all training programs, including the Zaxbys General Manager Development Plan, Operations Excellence Capstone Class, and necessary certifications like Food Safety and Manager Certification. As General Manager, you will also be tasked with maintaining compliance with all federal, state, local, and company guidelines.
This job demands a proactive approach to operational excellence, including performance monitoring and implementing action plans to improve profitability and customer satisfaction. You will be instrumental in recruiting top talent, creating effective work schedules, mentoring and holding team members accountable, managing sales and controlling expenses, and ensuring a safe work environment. The role requires excellent communication skills, the ability to handle guest and employee concerns professionally, and adaptability to operate beyond set parameters when necessary. If you are someone who thrives in fast-paced environments, values teamwork, and is passionate about leading a restaurant to success, the General Manager position at Zaxbys is an outstanding opportunity to make an impact while advancing your professional career.
Job Requirements
- Must be 21 years of age or older
- Must have a valid driver’s license, vehicle insurance, and reliable transportation
- Open availability and ability to work a minimum of 5 days and 48 hours per week
- Ability to work flexible schedule including days, nights, weekends, and holidays
- Successful completion of background check and motor vehicle report
- Possess leadership qualities, organizational skills, and ability to interact cooperatively with others
- Required minimum education: high school diploma or equivalent and some college preferred
- 3-5 years management experience required
- Restaurant management experience preferred
Job Qualifications
- Must be 21 years of age or older
- Must have a valid driver’s license, vehicle insurance, and reliable transportation
- Open availability with the ability to work a minimum of 5 days and 48 hours per week
- Ability to work flexible schedule including days, nights, weekends, and holidays
- Must successfully complete background check and motor vehicle report
- Must possess leadership qualities and organizational skills
- Must be able to interact cooperatively with others
- Required minimum education is a high school diploma or equivalent
- Some college preferred
- 3-5 years of management experience required
- Restaurant management experience preferred
Job Duties
- Complete all training requirements including Zaxbys General Manager Development Plan and Operations Excellence Capstone Class
- Maintain food safety certification and manager certification
- Ensure the restaurant delivers great experiences to guests
- Maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
- Provide proper training including ongoing mentoring, coaching, and development while holding team members accountable
- Create effective work schedules to drive sales and control labor costs
- Plan and delegate shift assignments including communicating expectations and making adjustments
- Uphold service, product quality, and cleanliness standards consistently
- Create and maintain a positive culture and healthy team morale by providing leadership and being a role model
- Manage profitability by driving sales, controlling costs, developing team members, and ensuring operational standards
- Build community relationships to increase sales and provide outstanding product and service
- Control costs and losses by maintaining operational standards and ensuring compliance with company policies
- Perform crew and manager performance reviews
- Maintain compliance with all relevant laws, guidelines, policies, and procedures
- Utilize management tools to keep accurate and current records
- Review performance metrics daily and develop action plans to improve profitability, sales, and guest experience
- Handle and report guest and team member complaints, concerns, and injuries promptly
- Maintain flexibility to perform beyond position description
- Ensure team safety and adherence to safety guidelines
- Escalate concerns appropriately
- Perform all other duties necessary for proper restaurant operations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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