Restaurant General Manager

Columbia, SC, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

HSA Option Available

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Paid Time Off

Paid holidays

Free Meals

Employee Referral Program

Job Description

Zaxby's is a well-established restaurant chain known for its dedication to providing guests with not just great food but also an enjoyable and fun dining experience. Located at 650 St. Andrews Rd, Columbia, SC, Zaxby's has built a reputation for being more than just a place to eat; it's a place to spend quality time with friends and family while enjoying delicious meals. The company emphasizes a strong team culture and values its employees by fostering a positive work environment where team members feel appreciated and motivated. Zaxby's commitment to excellence extends beyond customer service to include employee growth, making it an exceptional place to build a career in the foodservice industry.

The role of General Manager at Zaxby's is a pivotal leadership position where you will be responsible for guiding and motivating your team to maintain high morale and foster a positive culture. This position requires hands-on involvement in overseeing daily restaurant operations with a focus on staffing, training, sales growth, cost control, guest satisfaction, and adherence to brand standards. The General Manager must be adept at strategic planning and developing action plans aligned with company goals to drive restaurant success. This role offers competitive pay and bonus potential, making it not only a rewarding career choice but also financially attractive.

As a General Manager, you will lead by example, ensuring the highest levels of service and quality while managing operational systems effectively to enhance profitability. You will be instrumental in recruiting, retaining, and developing top talent by providing continuous mentorship and coaching. Managing work schedules to optimize labor costs without compromising service quality will also be critical. Your leadership will extend to maintaining compliance with all company policies, health and safety regulations, and legal requirements.

Zaxby's offers a comprehensive benefits package to support your well-being, including medical, dental, and vision insurance, along with short-term and long-term disability coverage and employer-paid life insurance. The company also provides a 401(k) plan with employer matching contributions, paid time off, paid holidays, free meals, and opportunities for career advancement. This role demands flexibility in scheduling, including availability on weekends and holidays, and requires a commitment to delivering exceptional guest experiences while continuously striving to improve sales and operational efficiency.

Job Requirements

Must be 21 years of age or older
Must have a valid drivers license, vehicle insurance, and reliable transportation
Open availability and the ability to work a minimum of 5 days and 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check and motor vehicle report
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
Required minimum education: high school diploma or equivalent and some college preferred
3-5 years management experience required
Restaurant management experience preferred

Job Qualifications

Must be 21 years of age or older
Must have a valid drivers license, vehicle insurance, and reliable transportation
Open availability and the ability to work a minimum of 5 days and 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check and motor vehicle report
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
Required minimum education: high school diploma or equivalent and some college preferred
3-5 years management experience required
Restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys General Manager Development Plan and Operations Excellence Capstone Class
Ensure that the restaurant delivers great experiences to guests
Maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
Ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
Ensure effective work schedules are created timely and appropriately to drive sales and control labor costs
Plan and delegate shift assignments including communicating expectations and adjusting as needed
Ensure service, product quality, and cleanliness standards are consistently upheld
Create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team
Manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
Strive to increase sales by building community relationships and providing outstanding product and service
Control costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Complete performance reviews for crew members and assist with performance reviews for managers
Maintain compliance with Zaxbys Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures
Utilize management tools and keep neat, accurate, and current records
Review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience
Handle and report guest and team member complaints, concerns, and injuries timely and in a friendly and respectful manner
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Escalate concerns to your supervisor when appropriate
All other duties necessary to ensure restaurant operations function properly