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Restaurant General Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $85,000.00 - $90,000.00
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Work Schedule

Standard Hours
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Benefits

competitive base salary
bonus potential
Medical
Dental
vision plans
Paid vacation
Wellness time
401(k) program
paid family leave
Complimentary greens and swag
Opportunities for impact and development

Job Description

Sweetgreen is a nationally recognized restaurant brand committed to building healthier communities by connecting people to real food. Founded in 2007, Sweetgreen has revolutionized the fast food industry by offering fresh, flavorful meals rooted deeply in sustainable relationships with farmers and local communities. The company emphasizes sustainability, transparency, and wellness, making it a leader in the fast-casual dining segment. Sweetgreen is focused on creating positive impacts not only through its nutritious food offerings but also by fostering inclusive, engaging work environments and community-driven initiatives. As Sweetgreen continues to expand, it remains deeply dedicated to the professional and personal development of its employees across all locations and corporate offices. Joining Sweetgreen means becoming part of a movement that blends food, people, and purpose to catalyze healthier futures for communities nationwide.

The role of Head Coach (General Manager) at Sweetgreen is pivotal in driving the success of each store and reinforcing the company’s mission. As the leader, strategist, and mentor, you will be at the helm of your store’s operations, inspiring your team to perform at their best while ensuring exceptional guest experiences consistently. Your leadership will be defined by a balance of people management, operational oversight, and business performance, powered by data-driven insights. The Head Coach is responsible for building an inclusive and accountable culture that aligns with Sweetgreen’s values and standards, leveraging technology for operational excellence and profitability.

You will maintain high standards for food quality, safety, and cleanliness while addressing the dynamic needs of a fast-paced restaurant environment. This role calls for someone adept at navigating complex challenges—ranging from team engagement to financial planning and operational troubleshooting. The Head Coach will also be responsible for crafting schedules that align with business goals, driving sales and profits, and acting on guest feedback using a data-informed approach to continuously refine the guest experience. Furthermore, you will ensure compliance with all health and safety regulations and foster a culture that prioritizes team well-being and guest satisfaction.

In addition to day-to-day operations, the Head Coach will perform essential functions from various career path roles within the company, including Assistant Coach, Shift Leader, Kitchen Lead, and Team Member roles. This comprehensive responsibility profile requires a blend of leadership acumen, hands-on experience, and a passion for food service innovation. Sweetgreen offers competitive compensation including a base salary plus bonus potential, comprehensive medical benefits, paid time off, and opportunities for advancement, making this an ideal role for motivated individuals eager to make a significant impact in the food industry and community wellness.

Job Requirements

  • Meet all physical requirements of all roles within the career path of the Head Coach including Assistant Coach role, Shift Leader, Kitchen Lead, and Team Member
  • 3+ years in food service, with at least 2 years in hands-on management
  • Experience hiring, developing, training, and motivating team members
  • Skilled in planning, managing, and forecasting financials, labor, and inventory
  • Hands-on experience managing and optimizing processes in a fast-paced environment
  • Proven ability to lead and mentor teams collaboratively

Job Qualifications

  • Experience in high-volume, fast-paced restaurants
  • Hands-on experience with local, organic, and sustainable products
  • ServSafe Manager or Regional Manager Food Safety Certification
  • Tech-savvy and comfortable using digital tools for operations, reporting, and team communication
  • Strong financial acumen: managing budgets, labor, and profit and loss effectively
  • Proven experience hiring, coaching, and developing high-performing teams
  • Exceptional adaptability and problem-solving in fast-paced, dynamic environments
  • Data-driven mindset with curiosity to identify and implement operational improvements
  • Commitment to operational excellence, hospitality, and team engagement
  • Experience in fast-casual or retail operations is a plus

Job Duties

  • Lead the full employee lifecycle while fostering a culture of trust, transparency, and inclusion
  • Ensure compliance, deliver timely feedback, and develop a strong, diverse talent pipeline
  • Maintain high standards for food safety, cleanliness, and equipment maintenance, resolving facility, supply, and food quality issues while prioritizing team safety
  • Deliver clean, hospitable, and brand-aligned experiences, acting on guest metrics and making data-informed business decisions
  • Drive sales and profit by analyzing reports, managing costs, executing strategic plans, and creating effective schedules aligned with business goals
  • Operate and support all systems, troubleshoot issues, and prioritize daily operations to ensure smooth business and guest experiences
  • Perform all essential functions outlined in the Assistant Coach role, including those from the Shift Leader, Kitchen Lead, and Team Member roles

Job Criteria

Experience

Mid Level (3-7 years)


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