Restaurant General Manager

Augusta, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

HSA Option Available

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Job Description

Zaxbys is a renowned restaurant chain dedicated to providing not just meals but memorable experiences for its guests. Established as a vibrant and welcoming dining destination, Zaxbys has made a name for itself by ensuring every visit is filled with fun, great food, and the opportunity to connect with friends and family. The company prides itself on fostering a work environment that is both enjoyable and fulfilling, creating a culture that values team spirit and personal growth. Known for its commitment to quality and service, Zaxbys continues to expand its footprint, welcoming new members into its family to contribute to its ongoing success and community impact. This establishment epitomizes the blend of great hospitality and operational excellence in the fast-casual dining sector.

The role of General Manager at Zaxbys is pivotal to the success of each restaurant location. This position involves leading and guiding a diverse team to foster a positive culture and high morale within the workplace. The General Manager oversees daily operations, ensuring staffing levels are appropriate and that team members receive the training and development needed to excel. Focusing on sales growth, cost control, guest satisfaction, and adherence to brand standards, the General Manager is responsible for creating effective work schedules, driving profitability, and maintaining the restaurant's reputation for exceptional service. This role demands a hands-on leadership approach, where mentoring, coaching, and holding team members accountable are crucial aspects. Additionally, the General Manager plays a key part in community relationship building and must ensure compliance with all company policies and relevant laws. Zaxbys offers competitive pay and significant bonus potential, along with a comprehensive benefits package including medical, dental, vision insurance, and a strong 401(k) match plan. The role requires a candidate with strong leadership qualities, organizational skills, and the ability to positively influence and mobilize teams toward achieving business goals, making it an excellent opportunity for seasoned restaurant management professionals looking to thrive in a dynamic, supportive environment.

Job Requirements

Must be 21 years of age or older
Must have a valid driver’s license, vehicle insurance, and reliable transportation
Open availability and the ability to work a minimum of 5 days and 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check and motor vehicle report
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
Required minimum education: High school diploma or equivalent and some college preferred
3-5 years management experience required
Restaurant management experience preferred

Job Qualifications

Must be 21 years of age or older
Must have a valid driver’s license, vehicle insurance, and reliable transportation
Open availability and the ability to work a minimum of 5 days and 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check and motor vehicle report
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
Required minimum education: High school diploma or equivalent and some college preferred
3-5 years management experience required
Restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys General Manager Development Plan and Operations Excellence Capstone Class
Ensure that the restaurant delivers great experiences to guests
Maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
Ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
Ensure effective work schedules are created timely and appropriately to drive sales and control labor costs
Plan and delegate shift assignments including communicating expectations and adjusting as needed
Ensure service, product quality, and cleanliness standards are consistently upheld
Create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team
Manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
Strive to increase sales by building community relationships and providing outstanding product and service
Control costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Complete performance reviews for crew members and assist with performance reviews for managers
Maintain compliance with Zaxbys Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures
Utilize management tools and keep neat, accurate, and current records
Review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience
Handle and report guest and team member complaints, concerns, injuries timely and in a friendly and respectful manner
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Escalate concerns to your supervisor when appropriate
All other duties necessary to ensure restaurant operations function properly