Restaurant General Manager

Zaxbys is a prominent restaurant chain known for its commitment to providing not just meals, but memorable experiences. Founded in 1990, Zaxbys has grown into a beloved dining destination across the United States, celebrated for its chicken fingers, wings, and their signature sauces. The company fosters an inviting atmosphere where guests come to enjoy great food in a fun environment, making it much more than just another fast-food outlet. Zaxbys prides itself on being a community-focused brand that values customer satisfaction deeply and promotes a team culture that feels like family. Employees at Zaxbys are treated as valuable team members, ensuring they enjoy a supportive and engaging workplace.

The role of a General Manager at Zaxbys is pivotal for maintaining the brand’s reputation and operational excellence. As a General Manager, you will provide leadership and guidance to your team to foster a positive work culture and maintain high morale. Your primary responsibility will be to oversee daily restaurant operations, which includes staffing, team member development, managing sales growth, controlling costs, and enhancing guest experiences. You will be instrumental in upholding brand standards consistently, ensuring the restaurant runs smoothly and efficiently.

This full-time position offers competitive pay and a variety of incentives including a quarterly bonus potential of up to 24% of the annual salary, reflecting the company’s dedication to rewarding exceptional managerial leadership. Additionally, Zaxbys offers free meals, paid time off, paid holidays, and an employee referral program which creates additional earning opportunities and fosters team growth. Advancement opportunities within the company are plentiful, allowing motivated individuals to grow professionally and climb the leadership ladder.

General Managers are expected to complete comprehensive training programs such as the Zaxbys General Manager Development Plan and Operations Excellence Capstone class, along with food safety and management certifications. They will be responsible for ensuring staffing levels are maintained by recruiting, hiring, and retaining skilled employees. Providing training, mentorship, coaching, and holding team members accountable for their performance ensures continuous improvement and high standards. The General Manager creates effective work schedules to support sales objectives and manage labor costs effectively while overseeing shift assignments and setting expectations.

Ensuring service quality, product excellence, and cleanliness standards are consistently met is critical to the role. The General Manager also leads by example in creating a positive culture and fostering team morale. They manage restaurant profitability by driving sales, optimizing costs, developing the team, and maintaining strict adherence to operational standards and compliance with company policies and relevant laws. Fostering community relationships to boost sales and deliver outstanding products and services is encouraged.

Daily responsibilities include monitoring performance metrics, developing action plans for improvement, handling guest and team member concerns promptly and respectfully, ensuring the team adheres to safety guidelines, and maintaining accurate records using management tools. Flexibility and a willingness to go beyond standard job expectations are essential traits for success in this role. Overall, the General Manager role at Zaxbys is both challenging and rewarding, offering a dynamic working environment where leadership and dedication are recognized and valued.