Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
competitive pay
bonus eligible
Paid Time Off
Tuition Reimbursement
career advancement
medical benefits
401k Retirement Plan
free meal each shift
KFC Foundation programs including free college tuition at WGU
Savings Match Program
Hardship assistance program
Job Description
KFC, a globally recognized leader in the fast-food industry, is renowned for its signature fried chicken and commitment to delivering exceptional customer experiences. Founded in 1930, KFC has grown into a respected brand with thousands of locations worldwide, serving millions of customers daily. As part of the Yum! Brands family, KFC emphasizes innovation, quality, and community involvement, striving to maintain a vibrant presence in the quick-service restaurant sector. Known for its distinctive blend of eleven herbs and spices, KFC not only values its iconic recipes but also champions a culture of equity, inclusion, and belonging among its employees and customers alike.
The role of Restaurant General Manager at KFC is a pivotal leadership position tasked with overseeing all aspects of restaurant operations. This role is full-time and offers competitive pay with bonus eligibility, reflecting the importance of driving both team performance and business success. The General Manager is responsible for recruiting, training, and mentoring a dedicated team of employees, including Assistant Managers, Shift Supervisors, and Team Members. Creating a positive, productive, and inclusive work environment is central to this position, ensuring that each team member has the opportunity to grow and succeed.
The successful candidate will lead by example, setting the gold standard for customer service and operational excellence. They will design and implement comprehensive training programs to enhance skill development, support career advancement, and foster a culture that values collaboration and empowerment. This position requires a hands-on approach to managing daily operations, including staff scheduling, conflict resolution, and direct customer engagement to swiftly address any issues.
Financial acumen is essential as the General Manager will analyze the restaurant’s financial performance, manage budgets, and strategize to maximize profitability without compromising the customer experience. They will also stay abreast of competitor activities and market trends, ensuring that the restaurant not only meets but exceeds industry standards, particularly through digital engagement and loyalty initiatives.
Moreover, the General Manager plays a crucial role in upholding KFC’s corporate policies and health and safety standards, ensuring compliance across all areas of the restaurant. This leadership role offers significant benefits including paid time off, tuition reimbursement, medical benefits, and participation in the KFC Foundation Programs, which provide free college tuition, savings match programs, and hardship assistance, among others. The position promises a dynamic, rewarding career path with opportunities for professional development and advancement within a globally respected company.
The role of Restaurant General Manager at KFC is a pivotal leadership position tasked with overseeing all aspects of restaurant operations. This role is full-time and offers competitive pay with bonus eligibility, reflecting the importance of driving both team performance and business success. The General Manager is responsible for recruiting, training, and mentoring a dedicated team of employees, including Assistant Managers, Shift Supervisors, and Team Members. Creating a positive, productive, and inclusive work environment is central to this position, ensuring that each team member has the opportunity to grow and succeed.
The successful candidate will lead by example, setting the gold standard for customer service and operational excellence. They will design and implement comprehensive training programs to enhance skill development, support career advancement, and foster a culture that values collaboration and empowerment. This position requires a hands-on approach to managing daily operations, including staff scheduling, conflict resolution, and direct customer engagement to swiftly address any issues.
Financial acumen is essential as the General Manager will analyze the restaurant’s financial performance, manage budgets, and strategize to maximize profitability without compromising the customer experience. They will also stay abreast of competitor activities and market trends, ensuring that the restaurant not only meets but exceeds industry standards, particularly through digital engagement and loyalty initiatives.
Moreover, the General Manager plays a crucial role in upholding KFC’s corporate policies and health and safety standards, ensuring compliance across all areas of the restaurant. This leadership role offers significant benefits including paid time off, tuition reimbursement, medical benefits, and participation in the KFC Foundation Programs, which provide free college tuition, savings match programs, and hardship assistance, among others. The position promises a dynamic, rewarding career path with opportunities for professional development and advancement within a globally respected company.
Job Requirements
- High school diploma or equivalent
- Minimum of five years in restaurant or retail management
- Strong leadership and people management skills
- Experience in financial performance analysis
- Proficiency with digital tools and platforms
- Excellent written verbal and interpersonal communication skills
- Knowledge of restaurant maintenance and safety protocols
- Commitment to equity inclusion and belonging
- Ability to motivate and develop teams
- Skilled in recruitment and training
- Flexibility to adapt to change
- Compliance with corporate policies and health safety standards
Job Qualifications
- Five years in restaurant or retail management with a strong track record in people management
- Proven ability to improve performance based on profit and loss analysis
- Proficient with digital tools and platforms
- Exceptional communication skills including written verbal and interpersonal
- Solid understanding of restaurant maintenance programs
- Champions KFC’s culture and values focusing on equity inclusion and belonging
- Experienced in recognizing and motivating teams with a successful track record in people development
- Skilled in recruiting top talent and training both high and under performing employees
- Adaptable to change and experienced in supporting change management
- Adheres to corporate policies and occupational health and food safety standards
Job Duties
- Recruit, onboard, and conduct orientations for top team members and shift supervisors ensuring a strong well-prepared team
- Develop a comprehensive training plan mentoring assistant managers shift supervisors and team member trainers
- Oversee execution of all training and development initiatives
- Recognize and reward outstanding team member performance regularly fostering a culture of equity inclusion and belonging
- Address and resolve conflicts promptly maintaining a positive work environment
- Personally engage with customers swiftly resolving any issues to ensure a positive experience
- Strategically schedule staff to optimize customer service coach the management team on the KFC brand standards and lead product rollout meetings
- Analyze the restaurant’s financial performance manage the budget and develop strategies to maximize profitability without compromising the customer experience
- Stay informed about competitors and aim to exceed their standards including digital presence and loyalty programs
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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