Restaurant General Manager

Seattle Tacoma International Airport (SEA) is a major international gateway serving the Pacific Northwest and beyond. With millions of travelers passing through its terminals annually, SEA offers a bustling and dynamic environment for businesses and service providers. Within this high-energy airport setting, SSP America operates an extensive range of dining venues, providing travelers with quality food and hospitality services. SSP America is recognized globally as one of the largest restaurant operators, renowned for its commitment to exceptional customer service, culinary excellence, and operational efficiency. They deliver memorable dining experiences through their portfolio of restaurant brands across airports and other transportation hubs worldwide. The company’s focus on career development, innovation, and a supportive work culture makes it a sought-after employer in the hospitality sector.

The role of Restaurant General Manager at Seattle Tacoma International Airport presents a unique opportunity for a seasoned food service professional who thrives in fast-paced, high-volume environments. This leadership position demands a combination of operational expertise, food safety knowledge, team development skills, and financial acumen. The Restaurant General Manager is responsible for managing all front-of-house and kitchen activities to ensure smooth daily operations. Key responsibilities include maintaining a strong focus on food quality and safety, overseeing cost control measures to maximize profitability, and implementing effective merchandising and display strategies to elevate customer appeal. Additionally, the role involves forecasting and budgeting to align with organizational goals, and office management duties critical to ensuring compliance and administrative efficiency.

Successful candidates will bring a minimum of three years of restaurant general management experience, ideally with a background in wok cooking or similar culinary expertise. Proficiency in computer systems including Microsoft Office and modern Point-of-Sale (POS) technology is essential for managing financial, staffing, and operational data. Effective organizational maturity and the ability to prioritize multiple tasks on a daily, weekly, monthly, and yearly basis will be critical for success. The General Manager must excel in interpersonal communication, comfortably interacting with executives, union representatives, and a diverse team of hourly employees. The role also requires strong conflict resolution skills to handle challenging situations with professionalism and diplomacy.

SSP America values its workforce and offers a comprehensive benefits package that includes medical, dental, and vision plans, basic life and AD&D insurance, and access to an Employee Assistance Program (EAP). Employees can also take advantage of voluntary benefits such as critical illness insurance and pet insurance. The company supports career progression, fostering a challenging and supportive environment that enables personal and professional growth. Compensation for this role is competitive, with a base salary of $87,099 per year, plus eligibility for quarterly and year-end bonuses. Paid time off starts at 80 hours annually, complemented by six premium paid holidays and paid sick leave accrued at a rate of one hour per 30 hours worked. SSP America is an equal opportunity employer committed to diversity and inclusion across all aspects of employment.