Restaurant General Manager

Madison, WI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $90,000.00 - $100,000.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible scheduling

Professional Development

Job Description

The Edgewater is a renowned hospitality establishment located in downtown Madison, Wisconsin, celebrated for its scenic views of Lake Mendota and its commitment to delivering exceptional dining experiences. At the heart of The Edgewater’s culinary offerings is The Statehouse, the flagship restaurant known for its ingredient-driven, modern American cuisine presented in an upscale yet approachable atmosphere. In addition to The Statehouse, The Edgewater features Augie’s Tavern, a popular local spot, and offers hotel In-Room Dining services, collectively providing a diverse range of dining options tailored to meet the expectations of a wide clientele base. With a legacy of excellence and a prime location, The Edgewater stands as a key player in Madison's hospitality and dining scene, prioritizing guest satisfaction, quality service, and operational efficiency.

The role of the Statehouse General Manager is pivotal in ensuring the overall success and smooth operation of The Edgewater’s flagship restaurant, along with Augie’s Tavern and the hotel’s In-Room Dining service. This leadership position requires the management and guidance of all food and beverage operations within these outlets, emphasizing superior guest experiences and staff development. The General Manager is tasked with not only maintaining, but elevating service quality through effective training, team management, and by fostering a collaborative work environment. Key aspects of the role include overseeing guest satisfaction through regular feedback mechanisms, controlling labor costs and operational budgets, and implementing processes and procedures to improve service delivery, from seating arrangements to wait times.

The position demands a hands-on leader who actively participates in daily operations, ensures strict compliance with safety and liquor laws, and spearheads efforts to maintain high culinary standards and beverage programs. The General Manager collaborates with the culinary and service teams to contribute ideas for menu development and to promote cocktail and wine selections that complement the dining experience at The Statehouse. Additionally, financial acumen is crucial as the role involves conducting weekly and monthly reviews of restaurant performance metrics including labor productivity and cost control to drive profitability.

Strong interpersonal skills and a customer-centric mindset are necessary to recognize and build rapport with repeat guests, address complaints swiftly and effectively, and encourage a culture of hospitality excellence. The General Manager also takes responsibility for human resource functions such as recruiting, staffing, employee coaching, progressive discipline, and ensuring adherence to company policies including uniform and grooming standards. This role operates within a dynamic environment that requires flexibility in scheduling, including evenings, weekends, and holidays, and may involve longer working hours and exposure to a bustling restaurant atmosphere.

Overall, the Statehouse General Manager plays a crucial role in preserving The Edgewater’s high standards and reputation by blending operational expertise, leadership skills, and a passion for guest satisfaction in one of Madison’s premier dining destinations. This position offers an excellent opportunity for experienced hospitality professionals to lead a distinguished team in a vibrant setting while contributing to the continued success of a beloved local institution.

Job Requirements

Bachelor’s degree in hospitality management, restaurant management or equivalent
Must be 18 or older
Combined 2+ years of strong leadership skills and management or supervisory experience and/or restaurant management experience
Must be able to work a flexible schedule including nights, weekends and public holidays
Ability to communicate effectively with guests and staff
Strong customer service skills and the ability to resolve customer issues or complaints
Must have excellent working knowledge of general restaurant operations and food and beverage
Understanding of financial statements and labor productivity
Ability to lift, push, pull a minimum of 50lbs

Job Qualifications

Must be 18 or older
Bachelor’s degree in hospitality management, restaurant management or equivalent
Must be able to work a flexible schedule including nights, weekends and public holidays
Combined 2+ years of strong leadership skills and management/supervisory experience and/or restaurant management experience
Excellent interpersonal skills and a team player attitude
Strong attention to detail and the ability to handle multiple tasks at once
Ability to communicate effectively with guests, and staff
Strong customer service skills and the ability to resolve customer issues or complaints
Must be able to perform multiple tasks and prioritize efficiently
Must have excellent working knowledge of general restaurant operations and food and beverage
Understanding of financial statements and labor productivity
Ability to lift, push, pull a minimum of 50lbs
Food Manager Certification (preferred)
2+ year’s previous hotel food and beverage service (preferred)
Working knowledge of boat safety and handling (preferred)

Job Duties

Lead work of direct reports, both in daily and longer-term concentration on maintaining quality of service and experience for restaurant patrons
Ensure pre-shift meetings are conducted with Statehouse staff on a daily basis to ensure good communication
Create process and procedures to enhance guest experience including but not limited to wait time of service and seating
Maintain a consistently smooth-running operation
Monitor and critique the quality and consistency of the food product
Monitor guest satisfaction/comments and resolve customer issues or complaints regarding food and service
Attend Food & Beverage Department Meetings
Provide ideas and feedback related to menu development and drive cocktail and wine list programs
Conduct weekly/monthly financial reviews of the Statehouse productivity
Be familiar with clients so that there is constant recognition of all repeat guests
Make sure all equipment and work areas are in good condition and clean
Manage department payroll reporting & tip out distribution
Contribute to the profitability of the restaurant through cost control effectiveness
Constantly perform positive up-selling techniques with service staff
Know emergency procedures (including CPR) and work to prevent accidents, and follow proper process in the event of an incident (i.e. incident report to HR)
Be competent, compliant and enforce all policies related to liquor liability laws
Manage and coaching all Statehouse staff including but not limited to progressive discipline actions and termination with support of Human Resources
Manage the staffing levels and follow proper procedures for recruiting, sourcing of candidates and interviewing with Human Resources support
Manage the scheduling of staff as required by service standards and volume expectations while maintaining headcount requirements
Ensuring appropriate inventories and controls are maintained in all areas
Holding staff accountable and to The Edgewater’s expectations and policies including but not limited to employee uniform and grooming standards
Certifying all staff are greeting guests promptly and proactively, displaying “spotlight” behaviors, anticipating guests’ needs, following proper food and liquor handling procedures and accommodating guest’s special requests and concerns
Understanding of all cashiering procedures and ability to troubleshoot payment methods, including but not limited to Micros software
Understanding how to operate all the equipment used in the restaurant
Actively participate in and lead all health and safety policies and procedures set out for The Edgewater
Other duties as assigned