Restaurant General Manager

Kannapolis, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $60,000.00 - $70,000.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

HSA Option Available

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Job Description

Zaxby's is a well-established restaurant brand known for its vibrant atmosphere and delicious food offerings. The company prides itself on being more than just a place to eat; it is a destination where guests can have fun, spend quality time with friends and family, and enjoy exceptional meals. With a strong commitment to excellence and a welcoming culture, Zaxby's has expanded its footprint while maintaining its reputation for providing a memorable dining experience.

As the team at Zaxby's continues to grow, they are looking for dedicated professionals to join their leadership ranks. The role of General Manager at Zaxby's is a dynamic and rewarding position that requires a leader who can inspire and guide their team to success. This position involves overseeing daily restaurant operations with a focus on staffing, team member development, sales growth, cost management, guest satisfaction, and adherence to brand standards.

General Managers at Zaxby's are expected to create a positive work culture and maintain high morale among their teams. They play a crucial role in executing action plans aligned with company goals and objectives, ensuring operational excellence at every level. This role offers competitive pay, with a salary range between $60,000 and $70,000 per year, alongside bonus potential that can reach up to 24% of the annual salary, paid quarterly.

The position promises a variety of benefits including free meals, paid time off, paid holidays, and an employee referral program. Additionally, there are ample opportunities for career advancement within the company. Zaxby's supports its employees with comprehensive benefits such as medical, dental, and vision insurance, a health savings account option, short and long-term disability coverage, employer-paid life insurance, and a 401(k) plan with impressive employer matching contributions.

This role requires a proactive leader who can ensure the restaurant delivers outstanding guest experiences consistently. Responsibilities include maintaining appropriate staffing levels by recruiting top talent, providing ongoing training, mentoring, and coaching to team members, and holding them accountable for their performance. General Managers will also be responsible for creating effective work schedules that balance sales goals with labor cost controls, delegating shift assignments, and upholding standards of service, product quality, and cleanliness.

The role has a significant emphasis on fostering a healthy team morale and a positive culture by being a role model and providing strong leadership. Profitability management is key, involving driving sales, controlling costs, and adhering to all company policies and procedures. General Managers are also expected to expand business by building community relationships and resolving guest and team member concerns promptly and respectfully.

Compliance with Zaxby's franchising policies as well as federal, state, and local laws is crucial. The successful candidate will regularly review performance metrics to develop strategic action plans aimed at enhancing system execution, increasing profitability, and improving the overall guest experience. This position also includes completing performance reviews and utilizing management tools to maintain accurate records.

Overall, the General Manager role at Zaxby's is suited for experienced managers who combine leadership skills with operational expertise and a passion for hospitality. The company values flexibility and a safety-oriented mindset. They seek a professional who is ready to go above and beyond in their responsibilities while nurturing a team environment that values respect, development, and success.

Job Requirements

must be 21 years of age or older
must have a valid drivers license, vehicle insurance, and reliable transportation
open availability and the ability to work a minimum of 5 days and 48 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check and motor vehicle report
must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
required minimum education: high school diploma or equivalent and some college preferred
3-5 years management experience required
restaurant management experience preferred

Job Qualifications

must be 21 years of age or older
must have a valid drivers license, vehicle insurance, and reliable transportation
open availability and the ability to work a minimum of 5 days and 48 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check and motor vehicle report
must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
required minimum education: high school diploma or equivalent and some college preferred
3-5 years management experience required
restaurant management experience preferred

Job Duties

complete all training requirements including Zaxbys General Manager Development Plan and Operations Excellence Capstone Class
complete Food Safety Certification and Manager Certification
ensure that the restaurant delivers great experiences to guests
maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
ensure effective work schedules are created timely and appropriately to drive sales and control labor costs
plan and delegate shift assignments including communicating expectations and adjusting as needed
ensure service, product quality, and cleanliness standards are consistently upheld
create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team
manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
strive to increase sales by building community relationships and providing outstanding product and service
control costs and losses and strive to improve at every opportunity by maintaining operational standards and ensuring compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
complete performance reviews for crew members and assist with performance reviews for managers
maintain compliance with Zaxbys Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures
utilize management tools and keep neat, accurate, and current records
review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience
handle and report guest and team member complaints, concerns, injuries timely and in a friendly and respectful manner
maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
ensure the team works safely and follows all safety guidelines and procedures
escalate concerns to your supervisor when appropriate
all other duties necessary to ensure restaurant operations function properly