Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
competitive pay
bonus eligible
Paid Time Off
Tuition Reimbursement
Scholarship Opportunities
career advancement
Professional Development
medical benefits
401k Retirement Plan
free meal each shift
KFC Foundation programs
Job Description
KFC is a globally recognized fast-food restaurant brand known for its delicious fried chicken and exceptional customer service. As a leader in the quick-service restaurant industry, KFC prides itself on delivering a consistent and high-quality dining experience to millions of customers worldwide. The company operates thousands of restaurants across various countries, emphasizing a culture of inclusion, innovation, and continuous improvement. KFC combines its heritage and commitment to quality with modern operational practices to stay competitive and relevant in the fast-paced food service sector.
As the Restaurant General Manager, you will play a pivotal role in shaping the restaurant's success by leading, motivating, and developing a high-performing team. Your leadership will set the gold standard for customer service and operational excellence. This is a full-time position offering competitive pay and eligibility for bonuses. You will be responsible for recruiting, training, and retaining top talent, ensuring that every team member is equipped to deliver an outstanding customer experience. Your strategic vision will drive performance improvements, increase profitability, and foster a welcoming, inclusive workplace where employees thrive.
In this leadership role, you will oversee day-to-day operations, from staff scheduling to budget management, while promoting KFC's values centered around equity, inclusion, and belonging. You will implement comprehensive training programs and mentor assistant managers, shift supervisors, and team members to advance their skills and careers. Recognizing and rewarding employee achievements will be a core aspect of your management style, as you cultivate a vibrant and positive company culture.
Customer engagement is paramount, and you will personally address customer concerns to ensure satisfaction and loyalty. Your analytical insight into the restaurant's financial performance and market competition will inform strategies to optimize operations and enhance the restaurant's digital presence and loyalty initiatives. This role demands adaptability, excellent communication, and a proactive approach to change management, complying with all corporate policies, health, and food safety standards.
Joining KFC as a Restaurant General Manager means becoming part of a brand with a storied history and a commitment to fostering future industry leaders. You will enjoy a comprehensive benefits package including paid time off, tuition reimbursement, medical benefits, a 401k retirement plan, free meals, and programs supporting education and financial assistance. If you are passionate about people management and operational success, this role offers a rewarding career with significant growth opportunities in a supportive environment.
As the Restaurant General Manager, you will play a pivotal role in shaping the restaurant's success by leading, motivating, and developing a high-performing team. Your leadership will set the gold standard for customer service and operational excellence. This is a full-time position offering competitive pay and eligibility for bonuses. You will be responsible for recruiting, training, and retaining top talent, ensuring that every team member is equipped to deliver an outstanding customer experience. Your strategic vision will drive performance improvements, increase profitability, and foster a welcoming, inclusive workplace where employees thrive.
In this leadership role, you will oversee day-to-day operations, from staff scheduling to budget management, while promoting KFC's values centered around equity, inclusion, and belonging. You will implement comprehensive training programs and mentor assistant managers, shift supervisors, and team members to advance their skills and careers. Recognizing and rewarding employee achievements will be a core aspect of your management style, as you cultivate a vibrant and positive company culture.
Customer engagement is paramount, and you will personally address customer concerns to ensure satisfaction and loyalty. Your analytical insight into the restaurant's financial performance and market competition will inform strategies to optimize operations and enhance the restaurant's digital presence and loyalty initiatives. This role demands adaptability, excellent communication, and a proactive approach to change management, complying with all corporate policies, health, and food safety standards.
Joining KFC as a Restaurant General Manager means becoming part of a brand with a storied history and a commitment to fostering future industry leaders. You will enjoy a comprehensive benefits package including paid time off, tuition reimbursement, medical benefits, a 401k retirement plan, free meals, and programs supporting education and financial assistance. If you are passionate about people management and operational success, this role offers a rewarding career with significant growth opportunities in a supportive environment.
Job Requirements
- High school diploma or equivalent
- minimum of five years of restaurant or retail management experience
- proven leadership and team development skills
- proficiency in digital tools and software
- excellent communication abilities
- strong analytical and financial management skills
- ability to resolve conflicts and maintain a positive work environment
- adherence to health, safety, and food safety standards
- commitment to corporate policies and cultural values
- willingness to work flexible hours including nights, weekends, and holidays
Job Qualifications
- Five years in restaurant or retail management
- strong track record in people management
- proven ability to improve performance based on profit and loss analysis
- proficiency with digital tools and platforms
- exceptional written, verbal, and interpersonal communication skills
- solid understanding of restaurant maintenance programs
- commitment to KFC's culture and values focused on equity, inclusion, and belonging
- experienced in recognizing and motivating teams
- successful track record in people development
- skilled in recruiting top talent and training employees
- adaptable to change
- experienced in supporting change management
- knowledge of corporate policies and occupational health and food safety standards
Job Duties
- Recruit, onboard, and conduct orientations for top team members and shift supervisors
- develop a comprehensive training plan and mentor assistant managers, shift supervisors, and team member trainers
- oversee execution of all training and development initiatives
- recognize and reward outstanding team member performance regularly
- foster a culture of equity, inclusion, and belonging
- address and resolve conflicts promptly
- engage personally with customers and resolve issues swiftly
- strategically schedule staff to optimize customer service
- coach management team on KFC brand standards
- lead product rollout meetings
- analyze the restaurant's financial performance
- manage the budget
- develop strategies to maximize profitability without compromising customer experience
- stay informed about competitors and aim to exceed their standards in all aspects including digital presence and loyalty programs
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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