Restaurant General Manager

West Palm Beach, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

Job Description

Fulenwider Enterprises operates KFC and Taco Bell franchises in various locations, including West Palm Beach, Florida. As a reputable and growing company, it is committed to fostering a supportive and positive work environment where employees can thrive and grow their careers. The business model focuses on delivering exceptional guest experiences, maintaining high operational standards, and promoting teamwork and employee development. KFC, a globally recognized fast-food restaurant specializing in fried chicken and complementary menu items, has established itself as a household name. The franchise combines a rich heritage with modern business practices, aiming to exceed guest expectations through quality food, outstanding service, and inviting atmospheres. The Fulenwider KFC/Taco Bell family is dedicated to providing a workplace where individuals can build fulfilling and rewarding careers in the food service industry. This commitment extends to all staff, recognizing that each person's contribution is vital to the restaurant's success and continuous growth.

The role of Restaurant General Manager at this location is a critical leadership position in the company's operational structure. The General Manager is charged with overseeing the restaurant's daily operations while ensuring alignment with the company's quality, service, cleanliness, and hospitality standards. This leadership role involves managing all facets of restaurant functioning, including product preparation, guest relations, maintenance, inventory control, and financial management. The General Manager is accountable for driving team performance by recruiting, training, motivating, and retaining both hourly managers and frontline team members. In addition, this role entails active participation in marketing efforts and community engagement to build brand loyalty and maintain high customer satisfaction. The General Manager ensures compliance with safety regulations, health standards, and company policies to create a safe environment for employees and guests alike. Financial stewardship is also a priority, as the manager controls costs, manages labor schedules, tracks inventory, and monitors profit targets to ensure a sustainable and profitable operation. Overall, the position offers a dynamic work experience for individuals who thrive in fast-paced environments and are passionate about leading teams to achieve excellence.

Job Requirements

Follows procedures regarding operation of restaurant equipment (fryers, ovens, etc.)
The job entails lifting up to 25 lbs and carrying loads up to 30 feet in distance
The job entails pushing/pulling up to 90 lbs and carrying up to 30 feet in distance
Knowledge of and compliance with the companys human resources policies and processes
Adheres to the company and city/state/united states safety requirements

Job Qualifications

High school diploma or GED preferred
College or university degree preferred
1-4 years supervisory experience in either a food or retail environment, including profit and loss responsibility
Dedication to providing exceptional guest service
Good communication skills, strong interpersonal skills, and conflict resolution skills
Exceptional team building capability
Basic business math and accounting skills, and strong analytical and decision-making skills
Basic personal computer literacy

Job Duties

Creates value for shareholders through efficient operations, appropriate cost controls, and profit management
Maintains highest level of quality, service, cleanliness and hospitality by personally spending time interacting with guests during peak hours and ensuring all menu items are always available
Takes an active role in guest service and guest relations, monitors and corrects employee appearance, courtesy and suggestive selling techniques and takes part in company marketing efforts
Controls day-to-day operations by tracking restaurant labor and product costs to meet targets
Orders food, paper and supplies, maintains proper inventory levels and controls waste, plans weekly schedule for restaurant employees
Follows published procedures for receiving, preparing, holding, packing and serving products
Maintains high level of productivity through effective recruiting, training and motivation of hourly employees
Has routine preventative maintenance program in operation
checks, adjusts and makes minor repairs of restaurant equipment, building and grounds
Prepares and submits required reports, uses approved projection techniques, cash control techniques and security measures
Recruits, interviews, recommends hiring, disciplinary action and termination of hourly restaurant employees and keeps required personnel and performance information
Develops, motivates and effectively trains
maintains a safe work environment
champions recognition and motivation efforts
Ensures OSHA, local health and safety codes, and company safety and security policy are met