Restaurant General Manager

KFC, a globally recognized leader in the quick-service restaurant industry, is committed to delivering high-quality food and exceptional customer experiences. Established as a pioneer in the fast-food sector, KFC has built a strong reputation by blending tradition with innovation, serving millions of customers daily across thousands of locations worldwide. The brand is renowned for its unique original recipe chicken and its vibrant, welcoming dining environments. KFC operates in both corporate-owned and franchised restaurant models, providing flexible career opportunities and fostering growth for their employees at all levels. Their core values emphasize teamwork, integrity, and a commitment to community involvement, making them a respected employer in the food service industry.

The KFC Restaurant General Manager position based in Sioux Falls, SD, is a challenging and rewarding role that demands leadership excellence and operational expertise. This full-time management opportunity offers competitive pay and an engaging work environment where your skills in leadership, team development, and operational management will be highly valued and developed. As a Restaurant General Manager, you will be entrusted with overseeing the entire restaurant operation to ensure efficiency, profitability, and superior service delivery.

In this pivotal role, you will lead and motivate a dynamic team by recruiting skilled team members, conducting comprehensive training sessions, and fostering an environment that encourages growth and career advancement. Your leadership will set the gold standard in customer service, cultivating a workplace culture centered on equity, inclusion, and belonging. With your hands-on involvement across various shifts, you will ensure smooth operational flow and maintain high levels of employee engagement and customer satisfaction.

Your responsibilities will extend to managing the restaurant's financial performance, including budgeting, analyzing profit and loss statements, and implementing strategies to enhance profitability while retaining the customer experience at the forefront. Regularly interacting with customers to promptly address and resolve issues will be part of your role, alongside overseeing recruitment, training, and performance recognition programs.

This position requires a proactive approach to scheduling and staff management to optimize service delivery and operational efficiency. You will serve as a mentor and coach to assistant managers and shift supervisors, championing KFC's brand standards and leading new product rollouts. Staying abreast of competitor activity and market trends is vital to maintaining KFC's competitive edge and digital engagement initiatives.

KFC supports the work-life balance of its managers by structuring schedules that accommodate diverse shifts throughout the week, including weekends and evenings, allowing flexibility and sustainability. Additionally, the company offers comprehensive benefits such as medical coverage, wellness programs, employee meal discounts, scholarship opportunities, and unique foundation programs like free college tuition through Western Governors University and hardship assistance. A culture of recognition and rewards energizes staff performance, promoting loyalty and job satisfaction.

This role is ideal for candidates who have proven experience in restaurant or retail management, exceptional communication skills, and a strong ability to develop high-performing teams. If you have a passion for delivering excellence, a deep understanding of operational and financial management, and the desire to grow a vibrant team aligned with KFC’s values and culture, this opportunity provides a platform for professional and personal advancement within a globally respected brand.