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Restaurant General Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

competitive pay
bonus eligible
vacation
Paid Time Off
Scholarship Opportunities
career advancement
medical benefits
free meal

Job Description

KFC Corporation is a globally recognized fast-food restaurant chain known for its signature fried chicken and outstanding customer service. With its roots deeply embedded in American culinary tradition, KFC has become a leader in the quick-service restaurant industry, presenting customers with a unique combination of quality food and a welcoming dining experience. Operating in over 150 countries, KFC continues to innovate its menu and services to meet the evolving tastes and preferences of its diverse customer base. The Tucson, AZ location at 2970 W Valencia is part of this expansive network committed to maintaining KFC’s high standards of food quality, safety, and customer satisfaction.

As the Restaurant General Manager at the KFC Tucson location, you will play a pivotal role in driving the success and growth of the restaurant. This position offers a full-time employment opportunity with competitive pay, eligibility for bonuses, and comprehensive benefits including medical coverage from day one. You will be at the heart of creating an exceptional dining environment by leading a dedicated team of employees who share a passion for delivering top-notch customer service. Your responsibilities extend beyond day-to-day operations to include strategic staff recruitment, robust training programs, and effective team mentorship. You will foster a positive workplace culture that celebrates diversity, equity, inclusion, and belonging, ensuring every team member feels valued and motivated.

Your expertise in managing restaurant operations will be instrumental in optimizing financial performance by analyzing profit and loss statements and developing strategies that balance customer satisfaction with profitability. By keeping abreast of industry trends and competitor activities, you will ensure the restaurant not only meets but exceeds the service standards expected by KFC customers. You will also oversee compliance with health, safety, and food quality regulations to maintain a safe and enjoyable environment for both employees and guests.

In this leadership role, your ability to inspire, recognize, and develop talent will drive employee growth and retention. You will champion KFC’s foundational values while executing business initiatives such as product rollouts and promotional campaigns. The General Manager position is ideal for an experienced, results-driven individual seeking to advance their career in the vibrant and fast-paced quick-service restaurant sector, with significant opportunities for professional development and scholarship programs like free college tuition through the KFC Foundation.

Job Requirements

  • 5 years in restaurant or retail management
  • Proven ability to improve performance using P&L analysis
  • Proficient with digital tools and platforms
  • Exceptional communication skills
  • Solid understanding of restaurant maintenance programs
  • Champions KFC's culture and values in equity, inclusion and belonging
  • Experienced in team recognition and motivation
  • Skilled in recruiting and training employees
  • Adaptable to change
  • Adheres to corporate policies and health and safety standards

Job Qualifications

  • 5 years in restaurant or retail management with a strong track record in people management
  • Proven ability to improve performance based on P&L analysis
  • Proficient with digital tools and platforms
  • Exceptional communication skills, including written, verbal, and interpersonal
  • Solid understanding of restaurant maintenance programs
  • Champions KFC's culture and values, focusing on equity, inclusion and belonging
  • Experienced in recognizing and motivating teams, with a successful track record in people development
  • Skilled in recruiting top talent and training both high and under-performing employees
  • Adaptable to change and experienced in supporting change management
  • Adheres to corporate policies and Occupational Health and Food Safety standards

Job Duties

  • Recruit, onboard, and conduct orientations for top team members and shift supervisors
  • Develop a comprehensive training plan, mentoring assistant managers, shift supervisors, and team member trainers
  • Recognize and reward outstanding team member performance regularly, fostering a culture of equity, inclusion and belonging
  • Address and resolve conflicts promptly, maintaining a positive work environment
  • Personally engage with customers, swiftly resolving any issues to ensure a positive experience
  • Strategically schedule staff to optimize customer service, coach the management team on KFC brand standards and lead product rollout meetings
  • Analyze the restaurant's financial performance, manage the budget and develop strategies to maximize profitability
  • Stay informed about competitors and aim to exceed their standards including digital presence and loyalty programs

Job Criteria

Experience

Expert Level (7+ years)


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