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Restaurant General Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $53,000.00 - $75,000.00
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Work Schedule

Standard Hours
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Benefits

competitive pay
bonus eligible
4 weeks vacation
Paid Time Off
Tuition Reimbursement
Scholarship Opportunities
career advancement
Professional Development
medical benefits
401K retirement plan with 6% match
Health and wellness programs
Discounts on mortgages, vehicles, cell phones, gym memberships and more
free meal each shift

Job Description

KFC Corporation, a globally recognized leader in the quick-service restaurant industry, is known for its iconic fried chicken and commitment to quality and customer satisfaction. Founded in 1930, KFC has grown into one of the world's largest fast-food chains with thousands of locations worldwide. Headquartered in Louisville, Kentucky, KFC operates through a network of corporate-owned and franchised restaurants, each dedicated to delivering the same high standards of food quality and service. The company prides itself on fostering a culture rooted in equity, inclusion, and belonging, creating an environment where employees can thrive and customers receive exceptional dining experiences.

This particular position is based in Orlando, Florida, at 5780 Central Florida Parkway, offering a competitive salary range between $53,000 and $75,000 per year. The General Manager role at this fast-paced KFC restaurant is a pivotal leadership position focused on cultivating a high-performing team and setting the benchmark for operational excellence. The individual stepping into this role will be responsible for overseeing all aspects of the restaurant's operations, from recruitment and training to financial management and customer engagement. As the Restaurant General Manager, you will lead by example to inspire and develop your crew, ensuring that each team member has the opportunity to grow within the company. Your influence will extend beyond day-to-day operations to shaping a vibrant, optimistic workplace culture where recognition and career advancement are prioritized.

The successful candidate will design and implement comprehensive training programs, mentor assistant managers and supervisors, and ensure consistent adherence to KFC’s brand standards. Managing conflicts promptly and engaging directly with customers to guarantee satisfaction will also be among your key responsibilities. Optimizing staffing schedules, managing budgets, analyzing profit and loss statements, and strategizing to enhance profitability without compromising quality will be essential components of your role. You will keep abreast of competitive trends, especially in digital presence and loyalty programs, to maintain the restaurant's market position at the forefront of the industry.

Moreover, this role demands strong communication skills and the ability to adapt to change efficiently while promoting a positive and inclusive work environment. Candidates with experience in both people and performance management, a solid understanding of restaurant maintenance, and proficiency in digital tools will find this opportunity both challenging and rewarding. This position comes with excellent benefits such as medical coverage starting day one, a 401(k) plan with a match, paid time off, professional development opportunities, and unique perks such as discount programs and free meals.

Joining KFC as a General Manager means becoming part of a company that values not only operational success but also the growth and well-being of its employees. With a strong emphasis on equity and continuous learning, KFC offers a career path with advancement potential, ensuring your leadership impacts the restaurant's legacy and the broader community it serves. If you are passionate about leading a dedicated team and achieving excellence within a globally respected brand, this is an excellent opportunity to advance your career in restaurant management.

Job Requirements

  • 5 years in restaurant or retail management with a strong track record in people management
  • Proven ability to improve performance based on P&L analysis
  • Proficient with digital tools and platforms
  • Exceptional communication skills including written, verbal, and interpersonal
  • Solid understanding of restaurant maintenance programs
  • Champions KFC's culture and values with a focus on equity, inclusion and belonging
  • Experienced in recognizing and motivating teams with a successful track record in people development
  • Skilled in recruiting top talent and training both high and under-performing employees
  • Adaptable to change and experienced in supporting change management
  • Adheres to corporate policies and occupational health and food safety standards

Job Qualifications

  • 5 years in restaurant or retail management with a strong track record in people management
  • Proven ability to improve performance based on P&L analysis
  • Proficient with digital tools and platforms
  • Exceptional communication skills including written, verbal, and interpersonal
  • Solid understanding of restaurant maintenance programs
  • Champions KFC's culture and values with a focus on equity, inclusion and belonging
  • Experienced in recognizing and motivating teams with a successful track record in people development
  • Skilled in recruiting top talent and training both high and under-performing employees
  • Adaptable to change and experienced in supporting change management
  • Adheres to corporate policies and Occupational Health and Food Safety standards

Job Duties

  • Recruit, onboard, and conduct orientations for top Team Members and Shift Supervisors
  • Develop a comprehensive training plan, mentoring Assistant Managers, Shift Supervisors, and Team Member Trainers
  • Recognize and reward outstanding Team Member performance regularly while fostering a culture of equity, inclusion and belonging
  • Address and resolve conflicts promptly, maintaining a positive work environment
  • Personally engage with customers, swiftly resolving any issues to ensure a positive experience
  • Strategically schedule staff to optimize customer service, coach the management team on the KFC brand standards and lead product rollout meetings
  • Analyze the restaurant's financial performance, manage the budget and develop strategies to maximize profitability without compromising the customer experience
  • Stay informed about competitors and aim to exceed their standards in all aspects including digital presence and loyalty programs

Job Criteria

Experience

Expert Level (7+ years)


Job Location

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