Restaurant General Manager

KFC, also known as Kentucky Fried Chicken, is one of the world's largest and most recognizable quick-service restaurant brands. Founded in 1952, KFC has built a solid reputation for its iconic Original Recipe fried chicken, friendly service, and commitment to quality. The brand operates thousands of restaurants globally, serving millions of customers daily. Each restaurant is independently owned and operated by franchisees who bring the KFC experience to local communities. This particular position is located at 300 S Kiwanis Ave, Sioux Falls, SD, offering a unique opportunity to be part of the KFC family in a dynamic and fast-growing market.

The role of a Restaurant General Manager at this KFC location is a leadership position with considerable responsibility and impact. As the #1 leader in the restaurant, the General Manager oversees all operations, ensuring the success of the business through effective team management and customer service excellence. This position requires a blend of operational expertise, people leadership, and a passion for delivering an exceptional guest experience.

General managers at KFC are tasked with owning the restaurant's success metrics, leading their team towards meeting and exceeding goals, and maintaining high standards in food quality, cleanliness, and customer service. They are responsible for mentoring and developing the restaurant team by training and onboarding new members, fostering a collaborative and positive work environment. Communication plays a crucial role in this position; the General Manager shares the team’s goals, promotions, and other business updates to keep everyone aligned and motivated.

Moreover, the Restaurant General Manager partners with other managers and Area Leaders to strategize and drive the business forward. They handle important administrative duties such as reviewing and submitting payroll, completing employee paperwork, and maintaining documentation as required by corporate policies and human resource practices. Ensuring compliance with corporate procedures, maintaining safety and cleanliness standards, and overseeing cost-effective work schedules are pivotal functions in this role.

Success in this position calls for a leader who leads by example, takes pride in their work, and thrives in a fast-paced environment. The candidate should have a strong customer service mindset, a goal-oriented approach, and the ability to build and sustain a motivated team. Physical requirements like extended standing, some heavy lifting, and attentiveness to safety protocols are important to meet the demands of this role.

This job posting highlights the importance of diversity and equal opportunity employment, emphasizing that all applicants, regardless of race, gender, age, or other protected characteristics, are welcome to apply. The franchisee owning this restaurant is solely responsible for hiring decisions, and employment is directly with the franchisee, not KFC Corporation. This arrangement ensures a personalized and hands-on leadership experience within the larger KFC brand framework.

Taking on this General Manager role means becoming a key player in a renowned global brand while making a positive impact in the local community. The position offers a rewarding leadership opportunity where one can grow professionally, inspire a team, and contribute to the ongoing success of the restaurant. Joining the KFC family as a General Manager means enjoying the support of a well-established brand while achieving personal and professional goals through effective leadership and operational excellence.