Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
competitive pay
bonus eligible
vacation
Scholarship Opportunities
career advancement
medical benefits
Health and wellness programs
Employee Discounts
Employee meal discount program
Next Day Pay
KFC Foundation Programs including free college tuition at WGU and hardship assistance
Job Description
KFC Corporation is a globally recognized leader in the fast-food restaurant industry, famed for its iconic fried chicken and commitment to quality and customer satisfaction. Established over 80 years ago, KFC has grown into a widespread brand with thousands of locations worldwide, serving millions of customers daily. Known for its distinctive blend of herbs and spices, KFC continues to innovate in menu offerings, digital engagement, and customer service to maintain its competitive edge in a dynamic market. The company values inclusivity, equity, and diversity, fostering a welcoming environment for both customers and employees alike. It offers both corporate and franchise opportunities, providing a broad spectrum of career paths across various locations including its franchise at 903 South Street, Lincoln, NE.
The role of Restaurant General Manager at KFC is pivotal in upholding the brand’s promise of exceptional food quality and delivery. This leadership position is designed for a professional who thrives in a fast-paced, customer-oriented environment and who can inspire and mentor a diverse team. The General Manager will be responsible for recruiting, training, and managing a dynamic crew, ensuring each team member is prepared to deliver outstanding service and drive sales growth. This role demands strong operational oversight, scheduling flexibility with presence during day, evening, and weekend shifts, and a commitment to fostering a positive workplace culture rooted in equity, inclusion, and belonging.
Alongside people management, the General Manager will take charge of financial performance, leveraging P&L analysis to maximize profitability while maintaining high standards of customer experience. They must be adept at conflict resolution, customer engagement, and strategic planning to meet evolving business goals. This involves leading product rollouts, coaching management staff to uphold KFC brand standards, and continuously assessing competitive positioning including digital and loyalty program enhancements.
Employment in this role offers competitive pay with bonus eligibility, alongside valuable benefits such as vacation, scholarship opportunities, medical coverage, health and wellness programs, and more. KFC’s Foundation Programs enhance the employment offer significantly, featuring free college tuition at Western Governors University, savings match programs, unconditional hardship assistance, and other unique employee perks like meal discounts and next-day pay. The company’s equal opportunity policies ensure that hiring practices are fair and nondiscriminatory, promoting a workforce reflective of the communities they serve. The Restaurant General Manager position is an excellent career advancement opportunity for those passionate about food service leadership and operational excellence at one of the most iconic fast-food brands worldwide.
The role of Restaurant General Manager at KFC is pivotal in upholding the brand’s promise of exceptional food quality and delivery. This leadership position is designed for a professional who thrives in a fast-paced, customer-oriented environment and who can inspire and mentor a diverse team. The General Manager will be responsible for recruiting, training, and managing a dynamic crew, ensuring each team member is prepared to deliver outstanding service and drive sales growth. This role demands strong operational oversight, scheduling flexibility with presence during day, evening, and weekend shifts, and a commitment to fostering a positive workplace culture rooted in equity, inclusion, and belonging.
Alongside people management, the General Manager will take charge of financial performance, leveraging P&L analysis to maximize profitability while maintaining high standards of customer experience. They must be adept at conflict resolution, customer engagement, and strategic planning to meet evolving business goals. This involves leading product rollouts, coaching management staff to uphold KFC brand standards, and continuously assessing competitive positioning including digital and loyalty program enhancements.
Employment in this role offers competitive pay with bonus eligibility, alongside valuable benefits such as vacation, scholarship opportunities, medical coverage, health and wellness programs, and more. KFC’s Foundation Programs enhance the employment offer significantly, featuring free college tuition at Western Governors University, savings match programs, unconditional hardship assistance, and other unique employee perks like meal discounts and next-day pay. The company’s equal opportunity policies ensure that hiring practices are fair and nondiscriminatory, promoting a workforce reflective of the communities they serve. The Restaurant General Manager position is an excellent career advancement opportunity for those passionate about food service leadership and operational excellence at one of the most iconic fast-food brands worldwide.
Job Requirements
- Experience in restaurant or retail management
- Proven ability to improve performance based on P&L analysis
- Proficient with digital tools and platforms
- Exceptional communication skills
- Solid understanding of restaurant maintenance programs
- Commitment to equity, inclusion and belonging
- Skilled in recruiting and training employees
- Adaptability to change
- Compliance with corporate policies and safety standards
Job Qualifications
- Experience in restaurant or retail management with a strong track record in people management
- Proven ability to improve performance based on P&L analysis
- Proficient with digital tools and platforms
- Exceptional communication skills including written, verbal, and interpersonal
- Solid understanding of restaurant maintenance programs
- Champions KFC's culture and values with a focus on equity, inclusion, and belonging
- Experienced in recognizing and motivating teams with a successful track record in people development
- Skilled in recruiting and training both high and under-performing employees
- Adaptable to change and experienced in supporting change management
- Adheres to corporate policies and Occupational Health and Food Safety standards
Job Duties
- Recruit, onboard, and conduct orientations for top Team Members and Shift Supervisors
- Develop a comprehensive training plan, mentoring Assistant Managers, Shift Supervisors, and Team Member Trainers
- Recognize and reward outstanding Team Member performance regularly
- Address and resolve conflicts promptly to maintain a positive work environment
- Personally engage with customers to swiftly resolve any issues
- Strategically schedule staff to optimize customer service and coach management teams on KFC brand standards
- Analyze the restaurant's financial performance, manage the budget, and develop strategies to maximize profitability
- Stay informed about competitors and aim to exceed their standards including digital and loyalty initiatives
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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