Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
competitive pay
bonus eligible
Paid Time Off
Scholarship Opportunities
career advancement
medical benefits
free meal
Job Description
KFC Corporation is one of the most recognized fast-food restaurant chains in the world, famous for its signature fried chicken recipe and commitment to delivering high-quality dining experiences. This global leader in the restaurant industry has built a reputation not only for its iconic menu but also for fostering a vibrant and inclusive culture that empowers its employees to succeed. With locations in over 150 countries, KFC stands as a pillar of innovation and operational excellence in quick-service dining. The company's dedication to equity, inclusion, and belonging is integrated into every aspect of its brand, making it an employer of choice in the competitive food service sector.
The General Manager role at KFC is a pivotal leadership position tasked with overseeing day-to-day operations of the restaurant located at 6965 Aliante Parkway, North Las Vegas, NV. This role demands a dynamic, proactive leader who can recruit, train, and mentor a high-performing team of individuals committed to delivering outstanding customer service. The General Manager sets the gold standard for operational excellence by cultivating a culture of optimism, inclusivity, and achievement. They are responsible for the comprehensive management of both the staff and the financial aspects of the restaurant, ensuring that KFC's brand values and operational standards are consistently met and exceeded.
As the General Manager, you will be the driving force behind building and maintaining a motivated team. You will handpick top-tier candidates and develop them through effective onboarding programs and continuous mentoring. Training is a cornerstone of this role; you will design and implement detailed training plans that empower Assistant Managers, Shift Supervisors, and Team Member Trainers to execute KFC’s high standards flawlessly. Your leadership style fosters a workplace environment where team members feel recognized, valued, and motivated by rewards and opportunities for advancement.
Customer engagement is another critical component of this position. The General Manager will personally ensure any customer concerns are addressed promptly and effectively, reinforcing KFC’s commitment to excellent service. Staff scheduling and management are strategically handled to maximize customer satisfaction and operational efficiency.
Beyond people management, financial acuity is essential for this role. The General Manager will analyze profitability metrics and develop strategies to maximize revenue without sacrificing the customer experience. Staying competitive involves monitoring market conditions and competitor activity, including digital engagement and loyalty programs that enhance KFC’s market position.
This position provides an excellent opportunity for an experienced restaurant manager to lead within a well-established brand committed to employee development, community engagement, and operational success. KFC offers competitive pay, bonus eligibility, medical benefits from day one, and a wide array of professional development and educational opportunities including scholarships and college tuition programs. This is a full-time, leadership position ideal for those who thrive in fast-paced, results-oriented environments and are passionate about building strong teams and delivering quality customer experiences.
The General Manager role at KFC is a pivotal leadership position tasked with overseeing day-to-day operations of the restaurant located at 6965 Aliante Parkway, North Las Vegas, NV. This role demands a dynamic, proactive leader who can recruit, train, and mentor a high-performing team of individuals committed to delivering outstanding customer service. The General Manager sets the gold standard for operational excellence by cultivating a culture of optimism, inclusivity, and achievement. They are responsible for the comprehensive management of both the staff and the financial aspects of the restaurant, ensuring that KFC's brand values and operational standards are consistently met and exceeded.
As the General Manager, you will be the driving force behind building and maintaining a motivated team. You will handpick top-tier candidates and develop them through effective onboarding programs and continuous mentoring. Training is a cornerstone of this role; you will design and implement detailed training plans that empower Assistant Managers, Shift Supervisors, and Team Member Trainers to execute KFC’s high standards flawlessly. Your leadership style fosters a workplace environment where team members feel recognized, valued, and motivated by rewards and opportunities for advancement.
Customer engagement is another critical component of this position. The General Manager will personally ensure any customer concerns are addressed promptly and effectively, reinforcing KFC’s commitment to excellent service. Staff scheduling and management are strategically handled to maximize customer satisfaction and operational efficiency.
Beyond people management, financial acuity is essential for this role. The General Manager will analyze profitability metrics and develop strategies to maximize revenue without sacrificing the customer experience. Staying competitive involves monitoring market conditions and competitor activity, including digital engagement and loyalty programs that enhance KFC’s market position.
This position provides an excellent opportunity for an experienced restaurant manager to lead within a well-established brand committed to employee development, community engagement, and operational success. KFC offers competitive pay, bonus eligibility, medical benefits from day one, and a wide array of professional development and educational opportunities including scholarships and college tuition programs. This is a full-time, leadership position ideal for those who thrive in fast-paced, results-oriented environments and are passionate about building strong teams and delivering quality customer experiences.
Job Requirements
- 5 years of experience in restaurant or retail management
- Strong people management skills
- Ability to analyze profit and loss for performance improvement
- Proficiency in digital tools and platforms
- Excellent communication skills
- Understanding of restaurant maintenance programs
- Commitment to equity, inclusion and belonging
- Experience in team motivation and development
- Skill in recruitment and training
- Adaptability to change
- Compliance with corporate policies and health and food safety standards
Job Qualifications
- 5 years in restaurant or retail management with strong experience in people management
- Proven ability to improve performance based on profit and loss analysis
- Proficient with digital tools and platforms
- Exceptional communication skills including written, verbal, and interpersonal
- Solid understanding of restaurant maintenance programs
- Champions company culture and values focused on equity, inclusion and belonging
- Experienced in recognizing and motivating teams with a successful track record in people development
- Skilled in recruiting top talent and training employees
- Adaptable to change and experienced in supporting change management
- Familiar with corporate policies and Occupational Health and Food Safety standards
Job Duties
- Recruit, onboard, and conduct orientations for top Team Members and Shift Supervisors
- Develop a comprehensive training plan and mentor Assistant Managers, Shift Supervisors, and Team Member Trainers
- Recognize and reward outstanding Team Member performance while fostering a culture of equity, inclusion and belonging
- Address and resolve conflicts promptly to maintain a positive work environment
- Engage personally with customers to swiftly resolve issues and ensure positive experiences
- Strategically schedule staff to optimize customer service and coach management on brand standards
- Analyze financial performance, manage the budget and develop strategies to maximize profitability
- Stay informed about competitors and exceed their standards in all aspects including digital presence and loyalty programs
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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