Restaurant General Manager

Charlotte, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

Life insurance

Job Description

Fulenwider Enterprises operates a family of esteemed fast-food restaurant brands, including KFC and Taco Bell, with a commitment to excellence, customer satisfaction, and strong community presence throughout the Charlotte, North Carolina region. Recognized as a leading franchise operating company, Fulenwider strives to foster growth and success by creating an inclusive and supportive work environment for all its employees. Its dedication to providing guests with memorable dining experiences and maintaining high operational standards reflects the company’s core values and emphasis on teamwork and professionalism.

The Restaurant General Manager position at KFC located at 5540 University Pointe Boulevard, Charlotte, NC, represents an exciting leadership opportunity for individuals who desire a pivotal role in restaurant management within a well-known and rapidly expanding company. This full-time career role encompasses comprehensive responsibilities related to daily restaurant operations, ensuring the highest quality guest service, upholding cleanliness protocols, managing inventories, and maintaining a safe work environment. Reporting directly to senior management, the Restaurant General Manager is tasked with driving profitability and operational efficiency while championing a culture of quality and employee engagement.

Key responsibilities for the General Manager include overseeing product preparation, guest relations, maintenance, inventory control, and team recruitment, all while ensuring compliance with internal standards and external regulations including OSHA and local health and safety codes. The role requires managing financial functions such as labor and cost controls, preparing reports, and implementing vendor and cash handling procedures. Furthermore, the manager actively participates in staff development through recruitment, training, motivation, and recognition programs to promote retention and build a positive workplace culture. Leadership is paramount in this position, enabling the General Manager to establish an environment of hospitality, safety, and productivity that aligns with company goals.

Candidates for this position will find a rewarding work environment within Fulenwider Enterprises, which values personal and professional growth. The organization offers a great career path with opportunities to advance within the company, supported by a strong commitment to employee satisfaction. Working as a Restaurant General Manager at KFC provides the chance to gain extensive experience in fast-paced restaurant operations while honing leadership skills in a highly respected franchise. The role is integral to the continuous success and expansion of Fulenwider’s operations in the Charlotte area, making it ideal for proactive individuals passionate about the food service industry.

Job Requirements

Follows procedures regarding operation of restaurant equipment (fryers, ovens, etc.)
the job entails lifting up to 25 lbs. and carrying loads up to 30 feet in distance
the job entails pushing/pulling up to 90 lbs. and carrying up to 30 feet in distance
knowledge of and compliance with the company's human resources policies and processes
adheres to the company and city/state/united States safety requirements

Job Qualifications

Dedication to providing exceptional guest service
good communication skills, strong interpersonal skills, and conflict resolution skills
exceptional team building capability
basic business math and accounting skills, and strong analytical/decision-making skills
basic personal computer literacy
high school diploma or GED preferred
college or university degree preferred
1-4 years supervisory experience in either a food or retail environment, including profit and loss responsibility

Job Duties

Creates value for shareholders through efficient operations, appropriate cost controls, and profit management
maintains highest level of quality, service, cleanliness and hospitality by personally spending time interacting with guests during peak hours and ensuring all menu items are always available
takes an active role in guest service and guest relations, monitors, and corrects employee appearance, courtesy and suggestive selling techniques and takes part in company marketing efforts
controls day-to-day operations by tracking restaurant labor and product costs to meet targets
orders food, paper and supplies, maintains proper inventory levels and controls waste, plans weekly schedule for restaurant employees
follows published procedures for receiving, preparing, holding, packing and serving products
maintains high level of productivity through effective recruiting, training, and motivation of hourly employees
has routine preventative maintenance program in operation
checks, adjusts and makes minor repairs of restaurant equipment, building and grounds
prepares and submits required reports, uses approved projection techniques, cash control techniques and security measures
recruits, interviews, recommend hiring, disciplinary action, and termination of hourly restaurant employees and keeps required personnel and performance information
develops, motivates, and effectively trains
maintains a safe work environment
champions recognition and motivation efforts
ensures OSHA, local health and safety codes, and company safety and security policy are met