Restaurant General Manager

KFC Corporation is a globally recognized fast-food restaurant chain specializing in fried chicken and a variety of complementary menu items. Established over many decades, KFC has built a reputation for quality food, exceptional customer service, and a commitment to maintaining strong community ties through its brand and operations. With thousands of locations worldwide, KFC continues to expand its market presence while upholding a culture of integrity, inclusivity, and excellence. The establishment located at 2184 W Union Blvd, Bethlehem, PA, is part of this renowned network, serving local communities with the same dedication to great food and memorable dining experiences that KFC is known for. This corporate environment provides a structured yet dynamic workplace where employee growth and customer satisfaction are prioritized in equal measure.

As the Restaurant General Manager, you will play a pivotal role in spearheading the operational and leadership efforts within this busy location. Reporting directly to regional corporate executives, your primary responsibility will be to lead a diverse and motivated team of team members, shift supervisors, and assistant managers, crafting a work environment that thrives on collaboration and professionalism. Your leadership will encompass recruitment, onboarding, training, and ongoing career development for staff, enabling individual growth and success that reflects positively on the entire restaurant.

The General Manager position is designed for a proactive leader capable of driving business growth and operational excellence. You will be tasked with managing and optimizing all facets of the restaurant’s daily operations, from financial planning and budget management to staffing and customer engagement. Developing and implementing strategic staff schedules that elevate customer service, along with coaching management on meeting KFC’s corporate standards and executing product rollouts, will be central to your role. Your day-to-day duties will extend to resolving customer concerns with immediacy to reinforce superior service standards while fostering a culture grounded in equity, inclusion, and belonging.

An essential component of this role is analyzing financial and competitive data to ensure the restaurant remains profitable and competitive. You will lead initiatives focused on improving performance via detailed profit and loss assessments and adapting swiftly to changes within the retail and foodservice landscape. The emphasis on digital tools and platforms means you will also oversee the restaurant’s digital presence and loyalty programs, setting new benchmarks in customer engagement and operational innovation.

This role demands a solid background in restaurant or retail management, preferably with at least five years of leadership experience, proficiency in digital tools, and a proven ability to build, mentor, and motivate high-performance teams. Exceptional communication skills and a commitment to upholding health, safety, and corporate policies round out the ideal candidate profile. This position offers competitive pay, eligibility for bonuses, comprehensive benefits, and substantial opportunities for career advancement, making it an excellent opportunity for those looking to advance their leadership career within a globally respected fast-food franchise.