
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
competitive pay
bonus eligible
vacation
Paid Time Off
Scholarship Opportunities
career advancement
medical benefits
free meal
Tuition Assistance
Job Description
KFC Corporation is a globally recognized fast-food restaurant chain famed for its signature fried chicken recipes and commitment to quality and customer satisfaction. Established in the 1930s, KFC has grown into one of the largest and most respected names in the fast-food industry with a presence in numerous countries. The company prides itself on creating an engaging workplace culture where team members are empowered to grow professionally and contribute to delivering excellent dining experiences.\n\nThis particular opportunity is located in Gilbert, Arizona, within a well-established KFC restaurant. The role offered is that of a Restaurant General Manager, an integral position responsible for leading daily operations and driving business success. This is a full-time, career-oriented role suited for an experienced professional passionate about restaurant management and team leadership. The General Manager will have a direct impact on the restaurant's performance, overseeing staff recruitment, development, scheduling, and ensuring top-tier customer service. The salary details are competitive and come with bonus eligibility, providing additional motivation linked to performance outcomes.\n\nAs the Restaurant General Manager, you will be at the helm of a dynamic and vibrant team, recruited and trained under your guidance to uphold KFC's brand values and operational standards. Your leadership will set the gold standard in hospitality and operational excellence, cultivating an optimistic and rewarding work environment. You will be deeply involved in mentoring Assistant Managers, Shift Supervisors, and team members, empowering them to advance their careers within the organization. Leading with a focus on equity, inclusion, and belonging, you will foster a culture that recognizes outstanding performance and motivates your team to thrive.\n\nYour responsibilities will extend to strategic budgeting and financial management, ensuring profitability while maintaining the exceptional customer experience that KFC customers expect. You will actively analyze the restaurant's financial results, address any performance gaps, and implement initiatives to exceed competitors’ standards across multiple domains including digital presence and loyalty programs. Your role will also encompass maintaining rigorous restaurant maintenance programs, conflict resolution, and hands-on engagement with customers to swiftly resolve issues and ensure satisfaction.\n\nBeyond day-to-day operations, this role allows you to contribute to career advancement opportunities not only for your team but also yourself, with access to professional development and scholarship programs including tuition assistance at Western Governors University. The benefits package is comprehensive, including medical benefits from day one, paid time off, and bonuses. The role is ideal for a seasoned individual with over five years of management experience in restaurant or retail environments, who possesses strong analytical skills, digital proficiency, and excellent communication abilities. You will be joining a company committed to diversity, equity, and inclusion, and a workplace that values your contributions and supports your career growth.
Job Requirements
- adheres to corporate policies and occupational health and food safety standards
- 5 years of experience in restaurant or retail management
- proven ability to improve performance based on p and l analysis
- proficiency with digital tools and platforms
- exceptional communication skills
- solid understanding of restaurant maintenance programs
- commitment to equity, inclusion and belonging
- experience in recognizing and motivating teams
- ability to recruit and train employees
- adaptable to change and support change management
Job Qualifications
- 5 years in restaurant or retail management with a strong track record in people management
- proven ability to improve performance based on profit and loss analysis
- proficient with digital tools and platforms
- exceptional communication skills including written, verbal, and interpersonal
- solid understanding of restaurant maintenance programs
- champion KFC's culture and values with a focus on equity, inclusion and belonging
- experienced in recognizing and motivating teams
- successful track record in people development
- skilled in recruiting top talent and training both high and under-performing employees
- adaptable to change and experienced in supporting change management
Job Duties
- Recruit, onboard, and conduct orientations for top team members and shift supervisors
- develop a comprehensive training plan
- mentor assistant managers, shift supervisors, and team member trainers
- oversee the execution of all training and development initiatives
- recognize and reward outstanding team member performance
- foster a culture of equity, inclusion and belonging
- address and resolve conflicts promptly
- personally engage with customers and swiftly resolve issues
- strategically schedule staff to optimize customer service
- coach the management team on KFC brand standards
- lead product rollout meetings
- analyze the restaurant's financial performance
- manage the budget
- develop strategies to maximize profitability without compromising the customer experience
- stay informed about competitors
- exceed competitors' standards in all aspects including digital presence and loyalty programs
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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