Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
competitive pay
bonus eligible
Paid Time Off
Scholarship Opportunities
career advancement
medical benefits
free meal each shift
Job Description
KFC Corporation is a globally recognized fast-food restaurant chain famous for its original recipe fried chicken and commitment to quality customer service. Established over 80 years ago, KFC has grown into a leader in the quick-service restaurant industry, with thousands of locations worldwide. The company prioritizes delivering exceptional dining experiences through not only its food but also its customer-focused service and community-driven values. With its commitment to innovation, employee development, and inclusivity, KFC remains a favorite destination for families, friends, and individuals seeking delicious meals in a friendly environment.
The position available is that of Restaurant General Manager at the El Paso, TX location. This key leadership role involves overseeing the daily operations of the restaurant, ensuring that all processes meet the highest standards of quality, efficiency, and customer satisfaction. The General Manager is responsible for recruiting, training, and mentoring a dedicated team of employees, including team members and supervisors, focusing on building a confident and skilled workforce. The role demands a strong leader who can set performance standards, manage financial elements such as budgeting and profitability, and maintain a positive, inclusive workplace culture that champions diversity and equity.
The successful candidate will have the unique opportunity to shape the restaurant’s customer service philosophy, enhance team dynamics, and drive growth through innovative strategies and operational excellence. They will also be accountable for resolving customer issues promptly, ensuring a welcoming atmosphere, and encouraging a spirit of teamwork and respect across all staff members. In addition, the role requires familiarity with digital tools and platforms, a solid understanding of restaurant maintenance programs, and the ability to analyze and leverage financial reports for continuous improvement. The position offers a competitive salary along with bonus eligibility, paid time off, medical benefits starting from day one, scholarship opportunities, and numerous career advancement and professional development prospects. This career path is ideal for motivated individuals passionate about restaurant management, team leadership, and delivering outstanding customer experiences in a challenging and rewarding environment.
The position available is that of Restaurant General Manager at the El Paso, TX location. This key leadership role involves overseeing the daily operations of the restaurant, ensuring that all processes meet the highest standards of quality, efficiency, and customer satisfaction. The General Manager is responsible for recruiting, training, and mentoring a dedicated team of employees, including team members and supervisors, focusing on building a confident and skilled workforce. The role demands a strong leader who can set performance standards, manage financial elements such as budgeting and profitability, and maintain a positive, inclusive workplace culture that champions diversity and equity.
The successful candidate will have the unique opportunity to shape the restaurant’s customer service philosophy, enhance team dynamics, and drive growth through innovative strategies and operational excellence. They will also be accountable for resolving customer issues promptly, ensuring a welcoming atmosphere, and encouraging a spirit of teamwork and respect across all staff members. In addition, the role requires familiarity with digital tools and platforms, a solid understanding of restaurant maintenance programs, and the ability to analyze and leverage financial reports for continuous improvement. The position offers a competitive salary along with bonus eligibility, paid time off, medical benefits starting from day one, scholarship opportunities, and numerous career advancement and professional development prospects. This career path is ideal for motivated individuals passionate about restaurant management, team leadership, and delivering outstanding customer experiences in a challenging and rewarding environment.
Job Requirements
- Minimum 5 years of experience in restaurant or retail management
- Strong track record of people management
- Ability to analyze profit and loss reports
- Proficiency with digital tools
- Excellent communication skills
- Understanding of restaurant maintenance
- Commitment to equity, inclusion and belonging
- Experience in team development
- Recruiting and training skills
- Flexibility to adapt to change
- Adherence to corporate health and safety policies
Job Qualifications
- Proven experience in restaurant or retail management for at least 5 years
- Demonstrated ability to manage people effectively
- Ability to improve performance based on profit and loss analysis
- Strong digital literacy and proficiency with tools and platforms
- Excellent written, verbal, and interpersonal communication skills
- Solid understanding of restaurant maintenance programs
- Commitment to company culture focusing on equity, inclusion and belonging
- Experienced in team recognition and motivation
- Skilled in recruiting and training high and low performing employees
- Adaptable to change and experienced in change management
- Knowledge of corporate policies and health and food safety standards
Job Duties
- Recruit and onboard team members and shift supervisors
- Conduct orientations and ensure new hires are well-prepared
- Develop and execute comprehensive training plans
- Mentor assistant managers, shift supervisors, and trainers
- Recognize and reward outstanding team member performance
- Foster a culture of equity, inclusion and belonging
- Address and resolve workplace conflicts promptly
- Engage personally with customers to resolve issues
- Strategically schedule staff to optimize service
- Coach management team on brand standards
- Lead product rollout meetings
- Analyze financial performance
- Manage budget and maximize profitability
- Monitor competitor activities and digital presence
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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