Restaurant General Manager

Miami, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

training programs

Career advancement opportunities

Job Description

KFC, located at 19775 S. Dixie Hwy, Miami, FL, is a well-known fast-food restaurant chain specializing in fried chicken that has established itself as a favorite dining destination worldwide since its inception. Operated locally by Fulenwider Enterprises, the KFC/Taco Bell family in Miami is committed to growing its business while fostering a positive working environment where employees can thrive. Fulenwider Enterprises prides itself on valuing every employee, acknowledging their essential role in the company’s success, and actively supporting their growth and happiness within the workplace.

The role of Restaurant General Manager at KFC Miami is a pivotal leadership position that requires dedication, strategic thinking, and hands-on operational skills. This full-time career opportunity offers the chance to lead a dynamic team in a fast-paced restaurant setting under the umbrella of a globally recognized brand. The General Manager is responsible for directing all daily operations of the restaurant, with a focus on maintaining the highest standards in product preparation, customer service, restaurant maintenance, inventory control, team management, and financial oversight. This role demands a proactive approach in ensuring compliance with company policies, local and federal regulations, and health and safety standards.

As the Restaurant General Manager, you will be instrumental in creating value for shareholders by implementing efficient operational practices, controlling costs, and managing profitability. You will maintain exceptional levels of Quality, Service, Cleanliness, and Hospitality by engaging personally with guests during peak times to guarantee a superior dining experience. Guest relations and staff appearance standards will be closely monitored alongside employee training and development, ensuring both are aligned with KFC and Fulenwider’s brand expectations.

A key aspect of this position is managing labor and inventory effectively—tracking restaurant labor costs, food and supply ordering, minimizing waste, and preparing employee schedules for optimal productivity. You will also lead recruiting efforts, interviews, hiring, training, and retention strategies for hourly team members, fostering a motivated, skilled workforce. Establishing a safe, respectful, and welcoming work environment while championing employee recognition initiatives will be critical for your success.

In addition to daily operational tasks, the General Manager will oversee restaurant maintenance programs, conduct routine inspections, and manage minor repairs to equipment, building, and grounds to uphold safety and functionality. Financial responsibilities include preparing and submitting reports, utilizing reliable cash control and security procedures, and applying approved projection techniques to support continued growth.

This role requires strong leadership and communication skills, business acumen, and a passion for delivering outstanding customer experiences. The General Manager will be a vital ambassador for KFC in Miami, committed to maintaining the reputation of the company and driving sustained success within the community and the broader franchise network.

Job Requirements

Follow procedures regarding operation of restaurant equipment (fryers, ovens, etc.)
The job entails lifting up to 25 lbs and carrying loads up to 30 feet in distance
The job entails pushing/pulling up to 90 lbs and carrying up to 30 feet in distance
Knowledge of and compliance with the company's human resources policies and processes
Adhere to the company and city/state/united states safety requirements

Job Qualifications

Dedication to providing exceptional guest service
Good communication skills, strong interpersonal skills, and conflict resolution skills
Exceptional team building capability
Basic business math and accounting skills, and strong analytical and decision-making skills
Basic personal computer literacy
High school diploma or GED preferred
College or university degree preferred
1-4 years supervisory experience in either a food or retail environment, including profit and loss responsibility

Job Duties

Create value for shareholders through efficient operations, appropriate cost controls, and profit management
Maintain highest level of quality, service, cleanliness and hospitality by personally spending time interacting with guests during peak hours and ensuring all menu items are always available
Take an active role in guest service and guest relations, monitor and correct employee appearance, courtesy and suggestive selling techniques and take part in company marketing efforts
Control day-to-day operations by tracking restaurant labor and product costs to meet targets
order food, paper and supplies, maintain proper inventory levels and control waste
plan weekly schedule for restaurant employees
follow published procedures for receiving, preparing, holding, packing and serving products
Maintain high level of productivity through effective recruiting, training, and motivation of hourly employees
Implement routine preventative maintenance program
check, adjust and make minor repairs of restaurant equipment, building and grounds
Prepare and submit required reports, use approved projection techniques, cash control techniques and security measures
Recruit, interview, recommend hiring, disciplinary action, and termination of hourly restaurant employees
keep required personnel and performance information
develop, motivate, and effectively train
maintain a safe work environment
champion recognition and motivation efforts
Ensure OSHA, local health and safety codes, and company safety and security policy are met