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Restaurant General Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

competitive pay
bonus eligible
Paid Time Off
Scholarship Opportunities
career advancement
medical benefits from day 1
free meal each shift

Job Description

KFC Corporation is a renowned leader in the global quick-service restaurant industry, known for its iconic fried chicken and extensive menu offerings. Operating numerous locations across the United States and internationally, KFC has built a brand synonymous with quality food, excellent customer service, and a welcoming atmosphere. The company emphasizes innovation, team development, and community involvement, creating a corporate culture that values diversity, equity, inclusion, and belonging. KFC offers competitive salaries and comprehensive benefits to its employees, encouraging career advancement and professional growth within its dynamic work environment.

This General Manager role is a pivotal leadership position within a bustling KFC restaurant located at 7634 W Indian School Rd in Phoenix, AZ. The General Manager will be responsible for overseeing the daily operations of the restaurant, ensuring that customers receive an exceptional dining experience while managing a high-performing team. This role requires strong leadership skills to recruit, train, and retain top talent, fostering a vibrant and positive workplace culture. The ideal candidate will be a strategic thinker with a proven track record of managing restaurant or retail operations successfully, optimizing financial performance, and adhering to brand standards.

As the Restaurant General Manager, you will lead and develop a passionate team committed to delivering outstanding service. Your ability to inspire and mentor Assistant Managers, Shift Supervisors, and Team Members will directly impact the restaurant's success. You will play an active role in recruitment and training, scheduling staff efficiently, resolving conflicts, and ensuring operational excellence. Additionally, you will analyze financial reports and devise strategies to improve profitability without sacrificing the customer experience. Emphasizing KFC’s values of equity, inclusion, and belonging, you will create a positive and rewarding environment where team members thrive and grow.

This full-time position offers competitive pay and the opportunity to receive bonuses based on performance. Additional benefits include paid time off, medical coverage starting from day one, free meals during shifts, and scholarship programs that support ongoing education. You'll also have access to KFC Foundation programs such as free college tuition at Western Governors University, savings match incentives, and hardship assistance, underscoring the company’s commitment to employee well-being and advancement.

Joining KFC as a General Manager provides a challenging yet fulfilling career path in a well-established brand with ample opportunities for professional development. You will become part of a supportive community focused on excellence, innovation, and inclusivity, making a tangible difference in both customer satisfaction and team success.

Job Requirements

  • High school diploma or equivalent
  • Minimum five years of restaurant or retail management experience
  • Demonstrated leadership and team development skills
  • Proficiency in digital management and communication tools
  • Strong financial acumen with experience in P&L analysis
  • Excellent conflict resolution and customer service abilities
  • Ability to work flexible hours including weekends and holidays
  • Adherence to health and safety standards
  • Valid work authorization in the United States

Job Qualifications

  • Five years in restaurant or retail management with a strong track record in people management
  • Proven ability to improve performance based on profit and loss analysis
  • Proficient with digital tools and platforms
  • Exceptional communication skills including written, verbal, and interpersonal
  • Solid understanding of restaurant maintenance programs
  • Commitment to KFC's culture and values focusing on equity, inclusion and belonging
  • Experienced in recognizing and motivating teams with a successful track record in people development
  • Skilled in recruiting top talent and training both high and under-performing employees
  • Adaptable to change and experienced in supporting change management
  • Familiarity with corporate policies and Occupational Health and Food Safety standards

Job Duties

  • Recruit, onboard, and conduct orientations for top Team Members and Shift Supervisors
  • Develop a comprehensive training plan, mentor Assistant Managers, Shift Supervisors, and Team Member Trainers
  • Recognize and reward outstanding Team Member performance regularly
  • Address and resolve conflicts promptly to maintain a positive work environment
  • Personally engage with customers to swiftly resolve any issues
  • Strategically schedule staff to optimize customer service and lead product rollout meetings
  • Analyze financial performance, manage the budget, and develop strategies to maximize profitability without compromising customer experience
  • Stay informed about competitors and aim to exceed their standards including digital presence and loyalty programs

Job Criteria

Experience

Expert Level (7+ years)


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