Restaurant General Manager

KFC Corporation, a globally recognized leader in the fast-food industry, is looking for a dynamic Restaurant General Manager to join their team at the Goodyear, AZ location. KFC is renowned for its commitment to quality, innovation, and customer satisfaction, operating a vast network of restaurants worldwide. As part of their continuous growth and dedication to excellence, KFC offers an inclusive and empowering work environment where career development and personal growth are highly encouraged. They focus strongly on developing their people and fostering an atmosphere of equity, inclusion, and belonging, reflecting the company’s core values in everything they do. This opportunity is ideal for an experienced hospitality professional who has a passion for operational excellence and team leadership.

The role of the Restaurant General Manager at KFC is crucial in maintaining and elevating the brand’s reputation by delivering exceptional customer experiences. This leadership position is responsible for recruiting, training, and motivating a dedicated team to achieve business goals while upholding KFC’s standards for quality service and cleanliness. The General Manager plays a key role in aligning the restaurant’s operations with company policies and strategic objectives, focusing on employee development and customer satisfaction. This position requires an individual who combines strong business acumen with excellent interpersonal skills to foster a productive and positive workplace culture.

In this role, the General Manager will oversee all aspects of restaurant management from staff scheduling and financial performance analysis to customer engagement and conflict resolution. They will manage budgets, contribute to the development of marketing initiatives like product rollouts and digital presence improvements, and ensure compliance with food safety and occupational health standards. The ideal candidate will be adept at leading change, answering to operational challenges with innovative solutions, and driving continuous improvement in the restaurant's operations. This is a full-time position with competitive pay and bonus eligibility, offering a rewarding and challenging career path.

The day-to-day responsibilities include recruiting and onboarding Team Members and Shift Supervisors, creating and implementing comprehensive training plans, and mentoring all levels of the team. Recognition and reward of outstanding performance are integral to the role, helping to maintain high morale and encourage a culture of excellence. The General Manager will regularly interact with customers to resolve issues promptly and enhance the overall dining experience. Moreover, they will strategically schedule staff to maximize efficiency and service quality, lead management team meetings, and oversee product launch efforts to ensure successful execution.

Candidates suitable for this role will bring at least five years of management experience in restaurant or retail settings with a proven track record in people management and profit and loss analysis. Proficiency with digital tools, excellent communication skills, and a robust understanding of restaurant maintenance programs are essential. The ideal General Manager will be a culture champion, promoting KFC’s values while effectively managing team development and change. This position offers substantial benefits including medical coverage from day one, paid time off, scholarship opportunities, and participation in the KFC Foundation Programs, among others. Working at KFC means being part of a company that not only values its employees but also invests in their futures through health benefits and educational support.