Restaurant General Manager

Mitra QSR stands as one of the largest KFC franchise organizations in the United States, dedicated to excellence in the quick service restaurant industry. Operating more than 180 stores across 15 states, Mitra QSR is proud to be the third-largest KFC franchisee in the country. The company's roots trace back to a single store in Texas, and through a commitment to service, honesty, and continuous growth, it has expanded significantly while maintaining a strong family-oriented culture. Mitra QSR emphasizes a passion-driven environment where skills are taught but passion is innate, underscoring their dedication to employee development through comprehensive resources and training programs. The leadership team brings extensive experience, with over 25 years in the KFC and Taco Bell sectors and a decade within Mitra itself, supported by a team of area leaders who average more than eight years with the company. This seasoned leadership ensures a stable and supportive environment for growth and success.

The company culture at Mitra QSR is built around family values, work-life balance, recognition of employee accomplishments, and active community involvement. Employees benefit from great working hours that avoid early mornings and typically conclude by 11 PM, fostering a healthy balance. The company also offers competitive compensation, bonuses, paid time off, healthcare, wellness programs, and 401k plans with company match. In addition, Mitra promotes educational advancement via KFC scholarships totaling up to $20,000 for college or trade school tuition and even offers fully funded tuition-free degrees through the KFC Foundation. Career advancement opportunities are plentiful, making Mitra QSR an ideal workplace for motivated individuals seeking a rewarding career in the thriving restaurant industry.

The Restaurant General Manager role at Mitra QSR is a pivotal position responsible for overseeing the day-to-day operations of multiple restaurants. This includes managing employees, ensuring a positive work environment, and nurturing a culture centered on outstanding customer service. The manager ensures that customers consistently receive high-quality food promptly in a clean and welcoming setting, reflecting the core principles of speed and quality typical to the quick service restaurant (QSR) sector. Operational excellence is paramount, requiring meticulous attention to maintaining cleanliness, equipment functionality, and safety standards.

Beyond managing the physical restaurant, the General Manager takes charge of financial oversight, including understanding and managing the profit and loss (P&L) statements to maximize business performance. Compliance with all laws, regulations, and company policies is essential, guaranteeing that all restaurants operate within Mitra QSR and the broader Yum Brands standards.

Leadership qualities such as servant leadership, mentoring, coaching, and an ownership mindset are highly valued, with a strong emphasis on fostering teamwork and supporting employees' professional growth. The role demands excellent organizational skills, financial acumen, and a dedication to delivering exceptional customer experiences through friendly service and quality food. Mitra QSR places importance on creating a collaborative and positive workplace where each team member feels respected and motivated to contribute to the company’s continued success.

Joining Mitra QSR as a Restaurant General Manager offers a unique opportunity to be part of a respected brand within the largest restaurant company worldwide, associated with iconic names such as KFC, Taco Bell, Pizza Hut, and The Habit Burger Grill. The position is more than a managerial role; it is a chance to lead a dynamic team in a fast-paced industry with significant potential for personal and professional growth, financial success, and meaningful community engagement.