Restaurant General Manager

KFC Corporation is a renowned global quick-service restaurant brand specializing in fried chicken and other complementary menu items. Established decades ago, KFC has built a strong reputation for delivering consistent, high-quality food and exceptional customer service in restaurants worldwide. Known for its secret blend of herbs and spices, KFC has become a household name and continues to expand its presence through both corporate-owned and franchised locations. The company holds a commitment to fostering a positive, inclusive workplace that values diversity and equal opportunity for all employees. KFC's mission centers on providing guests with great-tasting food, fast and friendly service, and clean environments that invite repeat visits. The brand's extensive training programs support team members and leaders in developing their skills to deliver outstanding customer experiences.

This role is for a Restaurant General Manager (RGM) based in Long Beach, CA, at a busy KFC location. The RGM is responsible for leading the restaurant team to deliver exceptional guest experiences while achieving sales and profit targets. This position plays a pivotal leadership role in the daily operations of the restaurant, driving culture, training, and execution of all brand standards. The General Manager ensures strict adherence to company policies such as uniform compliance and professionalism, including prohibiting cellphone use during work hours. The role requires a valid driver's license, a reliable vehicle, current car insurance, and proficiency with basic computer applications. The RGM must consistently pass all Restaurant Operating Control Center (ROCC) evaluations, manage bank deposits, and be flexible regarding relocation if business needs arise.

Key responsibilities are broad and include operational leadership where the RGM owns the restaurant's success metrics, manages daily operations including food preparation, service, safety, and cleanliness, and ensures compliance with KFC and health regulations. The General Manager also leads marketing promotions and maintains product quality and consistency to elevate guest satisfaction. The role demands strong people leadership skills including recruiting, training, developing shift supervisors and team members, conducting performance reviews and pre-shift meetings, and fostering a supportive, collaborative team environment.

Financial and administrative duties are critical, as the RGM controls labor and food costs, handles budgeting, generates accurate sales and inventory reports, and performs cash handling and daily financial reviews. Customer focus is paramount, with expectations that every guest receives exceptional service and quality products, prompt handling of guest feedback, and implementation of programs driving repeat business and increased sales.

Compliance and safety responsibilities include enforcing safety, sanitation, and security procedures, maintaining accurate records, keeping schedules organized, and preparing the restaurant for inspections. Communication with area coaches regarding performance and opportunities, ensuring timely completion of training and certifications, and upholding high standards in customer service, food quality, and cleanliness are fundamental to success in this role.

Overall, the Restaurant General Manager at KFC must demonstrate a goal-oriented, business-minded leadership style, taking pride in their work while mentoring and coaching their team to achieve excellence. This role offers an hourly salary of $20 and provides an opportunity to play a key role in a globally recognized brand that values employee growth and guest satisfaction.