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Restaurant General Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
Training and development programs
flexible scheduling

Job Description

KFC is a globally recognized fast-food restaurant brand known for its signature fried chicken and commitment to quality, service, and cleanliness. Operating as one of the world's largest quick-service restaurant chains, KFC prides itself on delivering excellent guest experiences and maintaining a positive and collaborative work environment. This particular location in Vancouver, WA, is independently owned and operated by a KFC franchisee which means the franchisee manages all hiring decisions and employment matters. The role offered is a General Manager position, a critical leadership role responsible for overseeing all aspects of the restaurant's operations to ensure success and growth. The General Manager acts as the primary leader of the restaurant, guiding the team towards achieving operational goals, delivering outstanding customer service, and upholding the brand's high standards for food quality and cleanliness. As part of the KFC family, the General Manager will have access to continuous support and resources to foster development, training, and successful team onboarding. This role demands a leader who is goal-oriented, business-savvy, and passionate about mentoring others and maintaining a safe and efficient workplace. The General Manager’s responsibilities include employee management such as payroll oversight, new hire paperwork, conducting employee change and termination processes, scheduling, and ensuring compliance with company policies. The position also involves daily financial and production record keeping to maintain streamlined operations. Furthermore, the General Manager partners with Area Leaders and other Restaurant General Managers to drive business growth and share best practices. Safety and customer satisfaction are paramount, with the manager ensuring that the store is operated in a clean, safe, and compliant manner at all times. This job requires physical activity including some heavy lifting, extended standing, and the ability to maintain safety around high-temperature equipment. The candidate must have excellent communication skills, punctuality, enthusiasm, and a genuine commitment to guest experience. The employment opportunity is equal and inclusive, welcoming applicants from diverse backgrounds without regard to race, gender, age, disability, or other protected characteristics, subject to background check and proof of employment eligibility. This Corporate statement underscores KFC's commitment to an equitable job environment while clarifying that this position is managed through a franchise and not directly by KFC Corporation.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in a management role preferably within the restaurant industry
  • Availability to work flexible hours including evenings, weekends, and holidays
  • Physical ability to perform job tasks including lifting up to 85 pounds and extended standing
  • Basic computer literacy for handling payroll and work scheduling
  • Strong organizational and multitasking abilities
  • Commitment to punctuality and professional conduct
  • Effective communication skills and positive attitude
  • Ability to work collaboratively in a team environment
  • Compliance with safety standards and company policies
  • Willingness to undergo background check and provide proof of eligibility to work

Job Qualifications

  • High school diploma or equivalent
  • Proven experience in restaurant management or a related leadership role
  • Strong leadership and team-building skills
  • Ability to mentor and develop team members effectively
  • Excellent communication and interpersonal skills
  • Familiarity with payroll processes and employee administration
  • Understanding of health, safety, and compliance standards in the food service industry
  • Goal-oriented with a strong focus on customer service
  • Ability to handle fast-paced work environments
  • Proficient in cash handling and basic financial record keeping
  • Ability to maintain confidentiality of company procedures and results

Job Duties

  • Ownership of your restaurant's success metrics and lead restaurant team to reach goals
  • Lead the guest experiences in your restaurant that includes friendly interactions, a clean restaurant and fresh meals
  • Grow and mentor your KFC family through training, development and onboarding new team members
  • Lead communications of your team's goals, upcoming promotions, business updates, etc
  • Inspire the overall positive and collaborative family environment
  • Partner with other Restaurant General Managers and Area Leaders to grow and move the business forward
  • Reviewing and submitting payroll
  • Completing employee new hire paperwork
  • Completing employee change forms and termination forms
  • Ensure the store is operated in a safe and clean manner at all times
  • Ensure work schedules are adequate to meet customer service requirements but are also cost effective
  • Ensure that the store is operated in compliance with Company policies and procedures
  • Daily record keeping of the store financial and production activities
  • Maintaining documentation as specified by their Area Coach, Director of Operations and Human Resources

Job Criteria

Experience

Mid Level (3-7 years)


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