Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $74,400.00
Work Schedule
Standard Hours
Benefits
career opportunities
Job enrichment
supportive work environment
Job Description
Hyatt is a leading global hospitality company known for its commitment to providing exceptional guest experiences through caring and attentive associates. As a prominent player in the hotel and resort sector, Hyatt operates a wide range of properties worldwide, focusing on quality service and memorable stays for its guests. The company prides itself on fostering an inclusive and supportive work environment, ensuring its associates are motivated and equipped to deliver above and beyond expectations. Hyatt’s reputation for excellence is built on its dedication to guest satisfaction, innovative operational strategies, and a strong culture of teamwork and respect among its employees.
The Restaurant General Manager position at Hyatt offers a unique and dynamic leadership opportunity within the company’s renowned Food and Beverage operations, specifically overseeing the signature restaurant VAGA, the Perch Lounge, and any other F&B outlets operated by Hyatt. This role requires a strategic and hands-on manager who will be responsible for both the front and back-of-house operations, ensuring seamless service delivery that aligns with Hyatt’s standards and enhances the guest experience. The Restaurant General Manager will play a key role in long and short-term planning, budgeting, and marketing initiatives, managing resources effectively to meet operational goals.
Beyond operational management, the role emphasizes employee development, requiring the manager to hire, train, coach, and evaluate staff to foster a motivated and skilled team. The manager will also oversee payroll, inventory, forecasting, and reporting processes to maintain financial performance and operational efficiency. Collaboration with other hotel departments is crucial to ensure coordinated efforts that maximize guest satisfaction. The role demands a proactive approach to quality control, compliance with health regulations, and the upholding of Hyatt’s service standards.
With a strong focus on building a positive work culture, the Restaurant General Manager is expected to resolve customer complaints thoughtfully to uphold service excellence and drive continuous improvement initiatives that enhance both guest and associate satisfaction. This leadership position offers a salary range of $64,400 to $96,500 and is designed for a motivated professional with substantial experience in high-volume, multi-unit Food and Beverage operations, preferably within the hotel or hospitality industry. Hyatt encourages candidates with a blend of entrepreneurial spirit, motivational leadership, and operational expertise to apply, promising a rewarding career path in a supportive and growth-focused environment.
The Restaurant General Manager position at Hyatt offers a unique and dynamic leadership opportunity within the company’s renowned Food and Beverage operations, specifically overseeing the signature restaurant VAGA, the Perch Lounge, and any other F&B outlets operated by Hyatt. This role requires a strategic and hands-on manager who will be responsible for both the front and back-of-house operations, ensuring seamless service delivery that aligns with Hyatt’s standards and enhances the guest experience. The Restaurant General Manager will play a key role in long and short-term planning, budgeting, and marketing initiatives, managing resources effectively to meet operational goals.
Beyond operational management, the role emphasizes employee development, requiring the manager to hire, train, coach, and evaluate staff to foster a motivated and skilled team. The manager will also oversee payroll, inventory, forecasting, and reporting processes to maintain financial performance and operational efficiency. Collaboration with other hotel departments is crucial to ensure coordinated efforts that maximize guest satisfaction. The role demands a proactive approach to quality control, compliance with health regulations, and the upholding of Hyatt’s service standards.
With a strong focus on building a positive work culture, the Restaurant General Manager is expected to resolve customer complaints thoughtfully to uphold service excellence and drive continuous improvement initiatives that enhance both guest and associate satisfaction. This leadership position offers a salary range of $64,400 to $96,500 and is designed for a motivated professional with substantial experience in high-volume, multi-unit Food and Beverage operations, preferably within the hotel or hospitality industry. Hyatt encourages candidates with a blend of entrepreneurial spirit, motivational leadership, and operational expertise to apply, promising a rewarding career path in a supportive and growth-focused environment.
Job Requirements
- 4 years or more of progressive hotel Food and Beverage experience, typically with Hyatt
- Service oriented style with professional presentations skills
- Proven leadership skills
- Hotel/Hospitality degree an asset
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Clear and concise written and verbal communication skills
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal and administrative skills
- Experience implementing new F&B concepts
Job Qualifications
- 4 years or more of progressive hotel Food and Beverage experience, typically with Hyatt
- Service oriented style with professional presentations skills
- Proven leadership skills
- Hotel/Hospitality degree an asset
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Clear and concise written and verbal communication skills
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal and administrative skills
- Experience implementing new F&B concepts
Job Duties
- Responsible for short and long term planning and the management of the Food and Beverage operations in the front and back of the house
- Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
- Implement and maintain F&B sales and marketing programs
- Direct and oversee development of employees
- Hire, train, empower, coach and counsel, performance and salary reviews
- Direct the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage operations
- Coordinate food and beverage operations with other hotel departments to ensure efficient guest service
- Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
- Implement procedures to increase guest and associate satisfaction
- Exercise quality control for both food and beverage
- Maintaining Hyatt standards of service and ensure their implementation
- Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
- Maintain communications with Corporate Staff
- Coach and counsel employees to reflect Hyatt service standards and procedures
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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