Restaurant General Manager

Athens, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

HSA Option Available

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Paid Time Off

Paid holidays

Employee Referral Program

Free Meals

bonus potential

Job Description

Zaxbys is a well-recognized and thriving quick-service restaurant chain known for its distinctive chicken wings, chicken fingers, sandwiches, and a wide variety of flavorful sauces. As a dynamic and fast-growing company, Zaxbys prides itself not only on delivering delicious food but also on fostering an enjoyable and vibrant atmosphere where guests can have fun, spend quality time with friends, and experience an inviting environment. With a strong focus on hospitality and customer satisfaction, Zaxbys continually strives to distinguish itself in the fast-casual dining industry by maintaining high standards for food quality, service, and cleanliness. The company culture emphasizes teamwork, growth, and recognition, making it an exceptional workplace for those passionate about the food service industry.

Zaxbys is currently seeking a dedicated and skilled General Manager to join its expanding team. This full-time leadership role plays a crucial part in driving the success of an individual restaurant location by providing strong guidance and direction to team members, cultivating a positive environment, and ensuring operational excellence. The General Manager will be instrumental in supporting the company’s vision and objectives by executing action plans and managing every aspect of the restaurant’s daily operations. Responsibilities include overseeing staffing, promoting team member development, boosting sales growth, managing costs efficiently, enhancing the guest experience, and ensuring brand standards are consistently upheld. The role demands not only a hands-on approach but also strategic thinking to propel the restaurant towards profitability and high team morale. As part of the rewarding work experience, the General Manager will complete various training programs, including the Zaxbys General Manager Development Plan and Operations Excellence Capstone Class, which contribute to continuous professional development.

Working at Zaxbys comes with multiple competitive benefits. The company offers competitive pay with quarterly bonus potential reaching up to 24% of the annual salary, free meals during shifts, paid time off, paid holidays, and an employee referral program. These benefits emphasize Zaxbys’ commitment to its workforce and their well-being. The company fosters opportunities for career advancement, encouraging team members to grow within the organization. Plus, the strong support system and inclusive culture make this role both rewarding and fulfilling. If you enjoy leading a team in a fast-paced, customer-focused environment and have a passion for delivering an outstanding dining experience, this General Manager position at Zaxbys is an excellent career opportunity worth pursuing.

Job Requirements

Must be 21 years of age or older
must have a valid driver’s license, vehicle insurance, and reliable transportation
open availability and the ability to work a minimum of 5 days and 48 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check and motor vehicle report
must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
required minimum education: high school diploma or equivalent and some college preferred
3-5 years management experience required
restaurant management experience preferred

Job Qualifications

Must be 21 years of age or older
must have a valid driver’s license, vehicle insurance, and reliable transportation
open availability and the ability to work a minimum of 5 days and 48 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check and motor vehicle report
must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
required minimum education: high school diploma or equivalent and some college preferred
3-5 years management experience required
restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys General Manager Development Plan and Operations Excellence Capstone Class
complete food safety certification and manager certification
ensure that the restaurant delivers great experiences to guests
maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
ensure effective work schedules are created timely and appropriately to drive sales and control labor costs
plan and delegate shift assignments including communicating expectations and adjusting as needed
ensure service, product quality, and cleanliness standards are consistently upheld
create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team
manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
strive to increase sales by building community relationships and providing outstanding product and service
control costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
complete performance reviews for crew members and assist with performance reviews for managers
maintain compliance with Zaxbys Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures
utilize management tools and keep neat, accurate, and current records
review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience
handle and report guest and team member complaints, concerns, injuries timely and in a friendly and respectful manner
maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
ensure the team works safely and follows all safety guidelines and procedures
escalate concerns to your supervisor when appropriate
all other duties necessary to ensure restaurant operations function properly