Restaurant General Manager

Zaxbys is a well-established and rapidly growing restaurant chain known for its commitment to delicious food, exceptional guest experiences, and a fun, friendly environment. With a strong presence in the fast-casual dining sector, Zaxbys prides itself not only on serving quality chicken wings, fingers, sandwiches, and salads but also on creating a community-oriented atmosphere where guests can relax, enjoy time with friends, and make lasting memories. The company combines traditional Southern hospitality with modern operations to consistently deliver satisfying meals and top-notch service.

Working at Zaxbys means being part of a dynamic team where every member is valued and encouraged to grow both personally and professionally. The company fosters a positive work culture, emphasizing teamwork, respect, and leadership development, making it an incredibly rewarding place to build your career. Zaxbys offers competitive pay, quarterly bonus potential up to 24% of annual salary, free meals, paid time off, paid holidays, and an employee referral program. The restaurant also provides medical, dental, and vision insurance, disability coverage, employer-paid life insurance, a 401(k) plan with match, and opportunities to advance within the company.

The General Manager role at Zaxbys is an integral leadership position responsible for overseeing the daily restaurant operations and ensuring that all team members are aligned with and committed to the company's vision and goals. This role requires someone with exceptional leadership qualities who can foster a positive team culture while maintaining high standards for operational excellence and guest satisfaction. The General Manager is tasked with managing all aspects of the restaurant, including staffing, team development, sales growth, cost control, and maintaining brand standards consistently. They execute and assist in the development of action plans designed to meet company objectives and drive business success.

General Managers will complete all required training, including the Zaxbys General Manager Development Plan, Operations Excellence Capstone Class, and obtain necessary food safety and manager certifications. They lead by example to ensure the team provides outstanding service and product quality. The role involves managing staffing needs through recruitment, interviewing, hiring, retention, and recognizing top-performing employees, alongside scheduling effectively to optimize labor costs and boost sales. Additionally, General Managers plan and delegate shift assignments while maintaining service, cleanliness, and safety standards throughout the restaurant.

By creating a positive culture and maintaining high team morale, General Managers help make Zaxbys a great place to work and dine. They manage profitability by driving sales, controlling costs, and ensuring strict operational compliance with franchise and corporate guidelines, as well as legal requirements. Daily review of performance metrics and development of action plans to enhance restaurant systems are essential to the role, as is addressing guest and team member concerns promptly and professionally.

This leadership position requires the ability to work a flexible schedule including days, nights, weekends, and holidays, with a minimum of 48 hours per week and at least five days. Candidates must be at least 21 years old, possess a valid driver’s license, reliable transportation, and have 3-5 years of management experience, preferably within the restaurant industry. The General Manager role at Zaxbys is ideal for driven individuals who thrive in a fast-paced, customer-focused environment and who are dedicated to leading a motivated team toward delivering exceptional dining experiences and business results.