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Restaurant General Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

competitive pay
bonus eligible
Paid Time Off
Scholarship Opportunities
career advancement
medical benefits
Free Meals

Job Description

KFC Corporation is a globally recognized fast-food restaurant chain specializing in fried chicken and is known for its signature recipes and vibrant dining experience. With locations worldwide, KFC has built a brand that represents quality food, exceptional service, and a unique cultural atmosphere. The company operates a mix of corporate-owned and franchised restaurants, maintaining a strong reputation in the quick-service restaurant (QSR) industry. Known for its commitment to community, innovation, and employee development, KFC offers engaging career paths and comprehensive support to its team members. The particular job opening is located in Las Vegas, NV, at 1353 E Silverado Ranch Blvd, providing an exciting opportunity within this bustling metropolitan market. The hiring is for the position of Restaurant General Manager under the General Manager career area, with a competitive salary and bonus eligibility plus additional benefits such as medical coverage starting day one, paid time off, and career advancement options.

As the Restaurant General Manager, you will be entrusted with leading a dynamic team to deliver exceptional customer experiences consistently. Your role will include recruiting, onboarding, and training top-tier team members and shift supervisors, ensuring strong leadership and preparedness within the team. You will directly influence the development of a comprehensive training program and mentor assistant managers, shift supervisors, and other team trainers. The position demands a proactive leader who can foster a positive, inclusive culture emphasizing equity, inclusion, and belonging, which are core to the KFC brand values. Conflict resolution and customer engagement will be integral aspects of your day-to-day responsibilities, reinforcing customer satisfaction and operational excellence.

Strategically, you will be responsible for monitoring and analyzing the restaurant's financial health, optimizing budgets while maintaining high standards of customer service, and taking part in product rollout meetings to ensure smooth implementation of new initiatives. Staying ahead of competitor standards in digital presence and customer loyalty programs will be important to maintain and grow your restaurant's market position. The role requires someone adaptable and skilled in change management, as you will support and lead the team through ongoing business evolutions and enhancements.

Successful candidates will have strong leadership experience with at least five years in restaurant or retail management and a proven track record in people management, performance improvement through financial analysis, and digital proficiency. Exceptional communication skills and a solid understanding of restaurant maintenance and health safety standards are required. Embracing and championing KFC's culture and values is essential for success in this role. Additional benefits enhancing the employee experience include scholarship opportunities, free meals each shift, and participation in KFC Foundation Programs such as free college tuition at Western Governors University, savings match programs, and hardship assistance.

Job Requirements

  • High school diploma or equivalent
  • Minimum five years of experience in restaurant or retail management
  • Demonstrated leadership and people management skills
  • Proficiency with digital management tools and platforms
  • Strong communication skills
  • Knowledge of health, safety, and maintenance standards in a restaurant setting
  • Ability to recruit, train, and motivate staff
  • Commitment to equity, inclusion, and belonging values
  • Ability to work in a fast-paced, dynamic environment
  • Willingness to adhere to corporate policies and procedures

Job Qualifications

  • Five years in restaurant or retail management
  • Proven ability to improve performance based on profit and loss analysis
  • Proficient with digital tools and platforms
  • Exceptional communication skills including written, verbal, and interpersonal
  • Solid understanding of restaurant maintenance programs
  • Experienced in recognizing and motivating teams with a successful track record in people development
  • Skilled in recruiting top talent and training both high and under-performing employees
  • Adaptable to change and experienced in supporting change management
  • Knowledge of corporate policies and occupational health and food safety standards

Job Duties

  • Recruit, onboard, and conduct orientations for top team members and shift supervisors
  • Develop a comprehensive training plan, mentor assistant managers, shift supervisors, and team member trainers
  • Recognize and reward outstanding team member performance regularly
  • Address and resolve conflicts promptly, maintaining a positive work environment
  • Personally engage with customers, swiftly resolving any issues to ensure a positive experience
  • Strategically schedule staff to optimize customer service
  • Analyze the restaurant's financial performance, manage the budget and develop strategies to maximize profitability

Job Criteria

Experience

Expert Level (7+ years)


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