Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
competitive pay
bonus eligible
Paid Time Off
Tuition Reimbursement
career advancement
medical benefits
401k Retirement Plan
free meal each shift
Job Description
KFC Corporation is a globally recognized fast-food restaurant chain renowned for its delicious fried chicken and commitment to customer satisfaction. Established with a rich heritage spanning decades, KFC has become a household name synonymous with quality, convenience, and innovation in the quick-service restaurant industry. With numerous locations worldwide, including the one at 1494 Boardwalk, Lexington, KY, KFC operates both corporate-owned and franchised outlets. As an Equal Opportunity Employer, KFC fosters a diverse and inclusive workplace conducive to growth and professional development.
The role of Restaurant General Manager at KFC is pivotal in maintaining the brand’s high standards and ensuring an exceptional customer experience. This leadership position involves overseeing all aspects of restaurant operations, from recruiting and training talented team members to managing financial performance and customer engagement. The General Manager will be instrumental in building a vibrant and supportive culture that encourages equity, inclusion, and belonging among staff.
In this full-time role, the General Manager will lead a dynamic team by handpicking and onboarding top talent, ensuring robust training programs are executed, and motivating the team towards continuous improvement and career advancement. Responsibilities include creating effective schedules to optimize service delivery, managing budgets while maximizing profitability, and maintaining compliance with corporate policies and safety standards. The General Manager will also engage personally with customers to resolve issues swiftly and uphold the KFC brand’s reputation for excellence.
This position demands a professional with a strong background in restaurant or retail management, excellent communication skills, and proficiency in digital tools essential for modern restaurant operations. Candidates should demonstrate a proven track record in people management, performance improvement through financial analysis, and fostering a positive work environment. The ability to adapt to change, support change management initiatives, and promote KFC’s culture and values are essential qualities for success in this role.
KFC offers competitive pay, bonus eligibility, paid time off, tuition reimbursement, and numerous benefits that support both personal and professional growth. As a Restaurant General Manager, you will have the opportunity to contribute meaningfully to a leading brand in the quick-service restaurant sector while developing your career in a rewarding and supportive environment. This position represents a unique chance to set operational standards that others aspire to, cultivating a high-performing team and ensuring each customer interaction reflects the best of KFC’s commitment to quality and service.
The role of Restaurant General Manager at KFC is pivotal in maintaining the brand’s high standards and ensuring an exceptional customer experience. This leadership position involves overseeing all aspects of restaurant operations, from recruiting and training talented team members to managing financial performance and customer engagement. The General Manager will be instrumental in building a vibrant and supportive culture that encourages equity, inclusion, and belonging among staff.
In this full-time role, the General Manager will lead a dynamic team by handpicking and onboarding top talent, ensuring robust training programs are executed, and motivating the team towards continuous improvement and career advancement. Responsibilities include creating effective schedules to optimize service delivery, managing budgets while maximizing profitability, and maintaining compliance with corporate policies and safety standards. The General Manager will also engage personally with customers to resolve issues swiftly and uphold the KFC brand’s reputation for excellence.
This position demands a professional with a strong background in restaurant or retail management, excellent communication skills, and proficiency in digital tools essential for modern restaurant operations. Candidates should demonstrate a proven track record in people management, performance improvement through financial analysis, and fostering a positive work environment. The ability to adapt to change, support change management initiatives, and promote KFC’s culture and values are essential qualities for success in this role.
KFC offers competitive pay, bonus eligibility, paid time off, tuition reimbursement, and numerous benefits that support both personal and professional growth. As a Restaurant General Manager, you will have the opportunity to contribute meaningfully to a leading brand in the quick-service restaurant sector while developing your career in a rewarding and supportive environment. This position represents a unique chance to set operational standards that others aspire to, cultivating a high-performing team and ensuring each customer interaction reflects the best of KFC’s commitment to quality and service.
Job Requirements
- Bachelor's degree or equivalent experience preferred
- minimum 5 years in restaurant or retail management
- proven experience in people management
- strong financial acumen and experience with P&L analysis
- proficiency in digital tools and restaurant management software
- excellent communication skills
- knowledge of restaurant maintenance and safety standards
- commitment to diversity, equity, inclusion, and belonging
- ability to lead, motivate, and develop a team
- flexible schedule to meet operational needs
- compliance with corporate policies and health regulations
Job Qualifications
- 5 years in restaurant or retail management with a strong track record in people management
- proven ability to improve performance based on P&L analysis
- proficient with digital tools and platforms
- exceptional communication skills including written, verbal, and interpersonal
- solid understanding of restaurant maintenance programs
- champions KFC's culture and values with a focus on equity, inclusion, and belonging
- experienced in recognizing and motivating teams with a successful track record in people development
- skilled in recruiting top talent and training both high and under-performing employees
- adaptable to change and experienced in supporting change management
- adheres to corporate policies and Occupational Health and Food Safety standards
Job Duties
- Recruit, onboard, and conduct orientations for top Team Members and Shift Supervisors
- develop a comprehensive training plan and mentor Assistant Managers, Shift Supervisors, and Team Member Trainers
- recognize and reward outstanding Team Member performance regularly while fostering a culture of equity, inclusion, and belonging
- address and resolve conflicts promptly to maintain a positive work environment
- personally engage with customers and swiftly resolve any issues
- strategically schedule staff to optimize customer service and coach the management team on brand standards
- analyze the restaurant's financial performance, manage the budget, and develop strategies to maximize profitability
- stay informed about competitors and exceed their standards in all aspects including digital presence and loyalty programs
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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