Restaurant General Manager

South Fulton, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $52,900.00 - $72,900.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

HSA option

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Life insurance

401(k) with employer match

Job Description

Zaxbys is a well-established fast-casual restaurant chain that prides itself on delivering more than just meals to its guests; it offers a social experience where friends and families can come together and enjoy delicious food in a lively, welcoming environment. Founded in the Southern United States, Zaxbys has grown to become a beloved destination known for its chicken dishes, exceptional customer service, and vibrant team culture. As a company, Zaxbys values both its guests and team members, emphasizing fun, teamwork, and professional growth in a supportive workplace.

The role of General Manager at Zaxbys is a critical leadership position responsible for driving the success of a restaurant location. As a General Manager, you will be steering the day-to-day operations while fostering a positive culture that motivates the team and maintains high morale. Your leadership will be instrumental in executing company strategies that focus on growth, quality, and service. This position offers competitive pay with generous bonus potential paid quarterly, free meals, paid holidays, and paid time off. The company also supports an employee referral program and provides ample opportunities for career advancement. Additionally, Zaxbys offers comprehensive benefits such as medical, dental, vision insurance, short- and long-term disability coverage, life insurance, and a 401(k) with employer match.

In this role, you will manage multiple aspects including staffing, scheduling, training, cost control, and customer satisfaction. You will recruit, mentor, and develop your team members while holding them accountable and ensuring their continuous improvement. Maintaining brand standards and operational excellence is key, as is driving sales through community relationship building and superior guest service. You will also be responsible for maintaining compliance with all regulatory and company policies, managing budgets, and utilizing management tools to track performance metrics and implement improvement plans.

General Managers at Zaxbys complete extensive training to prepare for their leadership responsibilities, including development plans and food safety certifications. You will handle performance evaluations for your team and ensure a safe and compliant working environment. The ability to address guest and team concerns promptly and respectfully is essential. Overall, this role demands strong leadership, organizational skills, and a commitment to excellence in restaurant management. By joining Zaxbys, you become part of a fast-paced, growth-oriented team dedicated to delivering memorable dining experiences and fostering career growth.

Job Requirements

Must be 21 years of age or older
Must have a valid driver's license, vehicle insurance, and reliable transportation
Open availability and ability to work a minimum of 5 days and 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check and motor vehicle report
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
Required minimum education: High school diploma or equivalent and some college preferred
3-5 years management experience required
Restaurant management experience preferred
Ability to sit, stand, and walk continuously
Occasionally stoop, bend, crouch, or climb including the use of ladders
Frequently lift, push, pull, and carry up to 50 pounds including lifting overhead
Continuous use of hands and wrists for grasping and fine manipulation
Proficient communication skills through speech, reading, and writing
Maintain effective audio-visual discrimination and perception
Work in an environment with hot and cold temperature variations and exposure to food allergens
Operate and work safely with restaurant equipment including knives, fryers, and potentially hazardous equipment

Job Qualifications

High school diploma or equivalent
Some college preferred
Minimum 3-5 years management experience
Restaurant management experience preferred
Strong leadership and organizational skills
Ability to train, mentor, and develop team members
Excellent communication and interpersonal skills
Ability to plan and delegate work effectively
Knowledge of food safety standards and certification
Ability to maintain compliance with laws and company policies
Experience managing profitability and operational standards
Proven ability to build community relationships
Skilled in handling customer service issues
Proficient in using management tools and performance metrics

Job Duties

Complete all training requirements including Zaxbys General Manager Development Plan and Operations Excellence Capstone Class
Obtain Food Safety Certification and Manager Certification
Ensure that the restaurant delivers great experiences to guests
Maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
Ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
Create effective work schedules timely and appropriately to drive sales and control labor costs
Plan and delegate shift assignments including communicating expectations and adjusting as needed
Uphold service, product quality, and cleanliness standards consistently
Create and maintain a positive culture and healthy team morale by providing guidance and being a role model
Manage profitability by driving sales, controlling costs, developing team members, and ensuring operational standards
Build community relationships to increase sales and provide outstanding product and service
Control costs and losses while ensuring compliance with company policies and legal requirements
Conduct performance reviews for crew and assist with manager reviews
Maintain compliance with federal, state, and local laws as well as company guidelines
Keep accurate and current management records
Review daily performance metrics and develop action plans to improve profitability, sales, and guest experience
Handle and report guest and team member complaints, concerns, and injuries in a timely and respectful manner
Maintain safety standards and ensure team adherence to safety protocols
Escalate issues to supervisors when needed
Perform all duties necessary to ensure proper restaurant operations