Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
weekly pay
performance bonuses
meal discounts
Corporate discounts
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401k plan
Paid Time Off
Paid parental leave
Employee assistance program
Commuter Benefits
flexible spending accounts
Dependent care accounts
development opportunities
Job Description
Shake Shack is a renowned hospitality brand that began as a humble hot dog cart in New York City’s Madison Square Park. Founded by Danny Meyer, the visionary behind the Union Square Hospitality Group and author of the celebrated book Setting the Table, Shake Shack has grown into a leading force in the fast-casual dining industry. From its inception, Shake Shack has been dedicated not only to serving delicious, high-quality food but also to fostering a strong sense of community and giving back. The proceeds from its original cart were donated to park beautification efforts, reflecting the company’s commitment to making a positive difference beyond the dining experience. Today, Shake Shack operates numerous locations and continues to prioritize hospitality, quality, and social responsibility.
As an organization, Shake Shack stands out by putting its people first. The company’s mission to "Stand For Something Good" permeates every aspect of its operations, from team dynamics to community engagement. Employees, affectionately called the #ShackFam, benefit from a supportive and inclusive environment where they can grow both personally and professionally. Shake Shack offers hands-on mentorship, comprehensive training programs, and significant opportunities for career advancement within a fun and collaborative workplace. This culture of encouragement and respect helps cultivate exceptional service standards, driving unforgettable experiences for guests.
The role of Restaurant General Manager at Shake Shack is pivotal in maintaining and enhancing the brand’s reputation. This position entails comprehensive leadership responsibilities that include coaching and developing team members, managing inventory and quality control, and ensuring strict adherence to safety protocols. The successful candidate will be instrumental in meeting and surpassing financial and profitability goals by effectively managing budgets and payroll. Leadership goes beyond operational execution, as the General Manager must inspire their team to deliver outstanding hospitality and uphold the Shack’s high standards of excellence.
A key aspect of this role is community engagement. The General Manager is expected to promote the brand locally through word-of-mouth and participation in restaurant events, reinforcing Shake Shack’s positive presence within neighborhoods. Additionally, maintaining compliance with local and state health and safety regulations guarantees a safe dining environment for both customers and staff. This multifaceted position demands strong leadership skills, financial acumen, and a passion for people development.
Employment with Shake Shack is full-time and comes with a competitive salary reflecting the level of expertise and responsibility involved. The company also offers comprehensive benefits designed to support employee well-being and work-life balance. These include medical, dental, and vision insurance, paid time off, parental leave, and a 401k plan with company match. Shake Shack’s work environment is characterized by inclusivity, flexibility, and a commitment to the holistic development of every team member.
In summary, joining Shake Shack as a Restaurant General Manager means becoming part of a forward-thinking hospitality leader that values integrity, community involvement, and outstanding customer service. This role provides an exciting opportunity to lead a dynamic team, influence business success, and contribute to a company with a deeply rooted mission to do good in every facet of its work.
As an organization, Shake Shack stands out by putting its people first. The company’s mission to "Stand For Something Good" permeates every aspect of its operations, from team dynamics to community engagement. Employees, affectionately called the #ShackFam, benefit from a supportive and inclusive environment where they can grow both personally and professionally. Shake Shack offers hands-on mentorship, comprehensive training programs, and significant opportunities for career advancement within a fun and collaborative workplace. This culture of encouragement and respect helps cultivate exceptional service standards, driving unforgettable experiences for guests.
The role of Restaurant General Manager at Shake Shack is pivotal in maintaining and enhancing the brand’s reputation. This position entails comprehensive leadership responsibilities that include coaching and developing team members, managing inventory and quality control, and ensuring strict adherence to safety protocols. The successful candidate will be instrumental in meeting and surpassing financial and profitability goals by effectively managing budgets and payroll. Leadership goes beyond operational execution, as the General Manager must inspire their team to deliver outstanding hospitality and uphold the Shack’s high standards of excellence.
A key aspect of this role is community engagement. The General Manager is expected to promote the brand locally through word-of-mouth and participation in restaurant events, reinforcing Shake Shack’s positive presence within neighborhoods. Additionally, maintaining compliance with local and state health and safety regulations guarantees a safe dining environment for both customers and staff. This multifaceted position demands strong leadership skills, financial acumen, and a passion for people development.
Employment with Shake Shack is full-time and comes with a competitive salary reflecting the level of expertise and responsibility involved. The company also offers comprehensive benefits designed to support employee well-being and work-life balance. These include medical, dental, and vision insurance, paid time off, parental leave, and a 401k plan with company match. Shake Shack’s work environment is characterized by inclusivity, flexibility, and a commitment to the holistic development of every team member.
In summary, joining Shake Shack as a Restaurant General Manager means becoming part of a forward-thinking hospitality leader that values integrity, community involvement, and outstanding customer service. This role provides an exciting opportunity to lead a dynamic team, influence business success, and contribute to a company with a deeply rooted mission to do good in every facet of its work.
Job Requirements
- Minimum 3 years of restaurant general management experience in a high volume, fast-paced environment
- Working knowledge of restaurant operations including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
- Ability to learn and train others on all aspects of the shack operations
- Demonstrated ability to champion hospitality and motivate team members
- Strong leadership skills with a focus on coaching and achieving excellence
- Knowledgeable in all financial aspects of business operations
- Minimum 3 years of p&l responsibilities
- Food handler certification preferred
- Willingness to work flexible hours
Job Qualifications
- Minimum 3 years of restaurant general management experience in a high volume, fast-paced environment
- Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
- Ability to learn and train others on all aspects of the Shack operations
- Demonstrated ability to champion hospitality and motivate team members
- Strong leadership skills with a focus on coaching and achieving excellence
- Knowledgeable in all financial aspects of business operations
- Minimum 3 years of p&l responsibilities
- Food handler certification, preferred
- Willingness to work flexible hours
Job Duties
- Lead, coach and develop team members
- Manage inventory, quality, and safety protocols
- Meet and exceed financial and profitability goals by managing budget
- Maintain top-notch standards of excellence and hospitality
- Drive sales and profits while developing people
- Implement company policies, procedures, and strategies to promote effective local and state health and safety code compliance
- Manage payroll and scheduling
- Promote the brand in the local community through word-of-mouth and restaurant events
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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