Restaurant General Manager

Zaxbys is a well-established and growing restaurant chain known for its vibrant atmosphere and high-quality food offerings. Celebrated as more than just a dining establishment, Zaxbys provides guests with a fun and engaging environment to enjoy meals, spend time with friends, and create memorable experiences. With a strong focus on guest satisfaction and team member engagement, Zaxbys has cultivated a reputation as not only a great place to eat but also an indescribably great place to work. As the company expands its footprint, it continues to invest in its workforce by fostering positive culture, providing comprehensive training, and offering competitive compensation packages.

The role of General Manager at Zaxbys is pivotal to maintaining the restaurant's operational excellence and delivering outstanding guest experiences. General Managers at Zaxbys lead by example, providing guidance and leadership to build a positive team culture and high morale. They are responsible for executing and assisting in the development of action plans aligned with company goals and objectives, ensuring that the daily operations of the restaurant run smoothly and efficiently. This includes managing staffing needs, fostering team member development, driving sales growth, managing costs, and consistently upholding brand standards.

The position offers a competitive annual salary ranging from $65,000 to $70,000, alongside a comprehensive benefits package. General Managers have the opportunity to earn quarterly bonuses of up to 24% of their annual salary, reflecting performance and company profitability. Other perks include free meals, paid time off, paid holidays, and an employee referral program, all of which contribute to making this a rewarding opportunity.

Key responsibilities include completing essential training programs such as the Zaxbys General Manager Development Plan and Operations Excellence Capstone Class, achieving food safety and management certifications, and ensuring that the restaurant delivers exceptional service and quality. The General Manager oversees hiring, retaining, and recognizing top-performing staff members, ensuring they receive ongoing mentoring, coaching, and development while holding individuals accountable. They also create effective work schedules to balance sales goals with labor cost control, delegate shift assignments, and maintain high standards of service, product quality, and cleanliness.

A vital aspect of the role is cultivating a positive workplace culture and healthy team morale. General Managers must act as role models, driving profitability by controlling costs, enhancing sales, and adhering to all operational standards and regulatory compliances. They actively work to build community relationships and engage with guests to promote the brand and increase sales. Performance reviews for both crew and management team members fall under their purview, alongside maintaining meticulous records and utilizing management tools to monitor and improve restaurant performance continuously.

In addition to the operational focus, General Managers are expected to handle and resolve guest and team member concerns promptly and respectfully, maintain safety standards, escalate issues as needed, and perform any other duties required to ensure the restaurant functions properly. This leadership role requires a blend of strong organizational skills, a commitment to team development, and the ability to adapt to a fast-paced environment that may include working flexible hours including nights, weekends, and holidays.

Zaxbys values leaders who are dedicated to excellence and ready to contribute to a thriving team environment. If you have management experience in the restaurant industry, possess leadership qualities, and are eager to take the next step in your career, this opportunity offers an exciting and fulfilling workplace with career growth potential.