Restaurant General Manager

Fort Worth, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

weekly pay

performance bonuses

meal discounts

Corporate discounts

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

401k plan

Paid Time Off

Paid parental leave

Employee assistance program

Pre-tax commuter benefits

flexible spending accounts

Dependent care accounts

development opportunities

Job Description

Shake Shack is a renowned fast-casual restaurant chain that has grown from a humble hot dog cart in New York City’s Madison Square Park to a global hospitality brand known for high-quality food and outstanding customer service. Founded by Danny Meyer, the visionary behind Union Square Hospitality Group, Shake Shack is deeply rooted in the principles of community involvement, hospitality, and culinary excellence. The brand has established itself as a leader in the hospitality industry by marrying innovative food concepts with a commitment to doing the right thing for its employees, guests, and neighborhoods. Shake Shack’s mission is encapsulated in the phrase 'Stand For Something Good,' reflecting their dedication to delivering exceptional experiences while maintaining ethical and sustainable business practices. Their culture fosters an inclusive, fun, and supportive work environment that encourages creativity, teamwork, and personal growth.

The role being offered is for a Restaurant General Manager who will play a pivotal role in maintaining Shake Shack’s standards of excellence and hospitality while driving business success. This is a leadership position that involves coaching and developing team members, overseeing daily restaurant operations, and managing financial performance. Responsibilities include managing inventory, quality control, safety protocols, and ensuring compliance with local and state health and safety regulations. The General Manager will also be accountable for budget management, payroll, scheduling, and executing company policies effectively. Moreover, this role requires promoting the Shake Shack brand within the local community through events and word-of-mouth engagement. The ideal candidate will have a minimum of three years of experience in high-volume, fast-paced restaurant general management and possess strong leadership skills focused on coaching and team development. This position offers the opportunity to join a dynamic, fast-growing hospitality brand where personal and professional development are highly encouraged. Employees benefit from mentorship, comprehensive training, and growth potential in an inclusive and enjoyable work setting. Shake Shack provides competitive compensation including weekly pay and performance bonuses, alongside a robust benefits package that supports health, wellness, and work-life balance. By joining Shake Shack, you will become a crucial part of the #ShackFam community and contribute to a brand that genuinely cares about its people and the communities it serves.

Job Requirements

Minimum 3 years of restaurant general management experience in a high volume, fast-paced environment
working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
ability to learn and train others on all aspects of the Shack operations
demonstrated ability to champion hospitality and motivate team members
strong leadership skills with a focus on coaching and achieving excellence
knowledgeable in all financial aspects of business operations
minimum 3 years of P&L responsibilities
food handler certification, preferred
willingness to work flexible hours

Job Qualifications

Minimum 3 years of restaurant general management experience in a high volume, fast-paced environment
working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
ability to learn and train others on all aspects of the Shack operations
demonstrated ability to champion hospitality and motivate team members
strong leadership skills with a focus on coaching and achieving excellence
knowledgeable in all financial aspects of business operations
minimum 3 years of P&L responsibilities
food handler certification, preferred
willingness to work flexible hours

Job Duties

Lead, coach and develop team members
manage inventory, quality, and safety protocols
meet and exceed financial and profitability goals by managing budget
maintain top-notch standards of excellence and hospitality
drive sales and profits while developing people
implement company policies, procedures, and strategies to promote effective local and state health and safety code compliance
manage payroll and scheduling
promote the brand in the local community through word-of-mouth and restaurant events